Bob Hennessy B.A., Acca Email & Phone Number

Ireland

Leading the team in our Ballyvourney office, ensuring timely completion of accounts and tax returns for our clients. Managing all office functions including budgets and staffing. Carrying out banking consultancy work for all of the offices in our region.

Mahon, Cork

Senior management role in the Regulation directorate with specific responsibility for the directorate's business functions, support services, corporate reporting, information governance and QMS. A member of the Regulation Senior Management Team, working closely with Deputy Chief Inspectors, Head of Programmes and their respective teams.

Mahon, Cork

Senior management role within the business management function of the Regulation Directorate. Head of function for the Regulation directorate's admin & processing teams. Lead for the registration component of the project which is reviewing the end to end processes used across the Regulation Directorate’s Authority Monitoring Approach.

Mahon, Cork

Senior management role within the business management function of the Regulation Directorate. Line management responsibility for the Registration team. Lead for the Registration Review project, with the objective of bringing operational efficiencies to the administrative processes in registration.

Dublin

Senior manager of a Contact Centre which provides a high level of service to our customers, and managing the Bank's credit exposure. Responsibility for ensuring Credit Risk Management is effective and of the highest quality, including ensuring compliance with CCMA, CPC and SME codes. Delivering the KPIs and Business Plan objectives for the unit across various headings.

Dublin

Senior Manager of a Contact Centre which was formed from the amalgamation of two previously separate units – Customer Direct (personal customers) and Business Direct (business customers). Delivering the KPIs and Business Plan objectives for the unit across various headings. Responsibility for ensuring Credit Risk Management is effective and of the highest quality, including ensuring compliance with CCMA, CPC & SME codes.

Dublin

Senior manager for a level 2 Contact Centre, servicing the Bank's business service customer segment. Delivering the KPIs and Business Plan objectives for the team. Implementing various initiatives, ensuring compliance with policies and procedures, and a focus on standards in all customer interactions. Led the project to centralise the Business Direct team into the Bank's premises in College Green.

Cork

Monitoring compliance with credit policy and procedures across the branches and business centres in the Bank's South region. Completing branch visits to review credit related activities with the Branch Manager and providing coaching to the staff members as required. Reviewing files on behalf of Credit department, and preparing reports for the Head of Credit Control and Head of Credit department.

Cork

Supporting the Regional General Manager to ensure delivery of the Business Plan for the Bank's South region. Responsibility for the day to day running of the Regional Office. Line management responsibility for two Regional Office staff members. Meeting Branch Managers on site, to review branch operations, compliance with various policies and procedures etc… Attending & presenting at meetings with key stakeholders, and implement initiatives arising from those meetings across Branches and Business Centres in the South region. Maintaining the region's financial budgets & ensuring that costs are controlled within those budgets.

Cork

A member of the management team in one of AIB's flagship branches in Cork city - 66 South Mall. Relationship Manager to a mixed portfolio of personal & commercial clients. Additional management responsibilities including Investment & Protection branch co-ordinator. Team Leader with responsibility for the team of Relationship Managers in the branch.

Kerry

Bachelor Of Arts (Ba), Mathematics

Master'S Degree, Accounting And Finance