Bianca Henriques Email & Phone Number

United States

Implemented organizational strategies for electronic health records system, enhancing accessibility and reliability for patients and digital information management skills.Led training sessions on new medical records software, resulting in a increase in user proficiency and a reduction of user errors by, highlighting adaptability in learning new technologies and knowledge transfer abilities.Developed comprehensive documentation and protocols for medical records management procedures… Show more Implemented organizational strategies for electronic health records system, enhancing accessibility and reliability for patients and digital information management skills.Led training sessions on new medical records software, resulting in a increase in user proficiency and a reduction of user errors by, highlighting adaptability in learning new technologies and knowledge transfer abilities.Developed comprehensive documentation and protocols for medical records management procedures, ensuring compliance with regulatory standards and promoting data security awareness, demonstrating expertise in regulatory compliance and risk management.Standardized documentation templates for medical records, improving clarity and consistency in patient records, contributing to enhanced information organization and accessibility, showcasing creativity and attention to detail in documentation practices. Show less

Brooklyn, New York, United States

Streamlined customer support processes by implementing new training programs for representatives, resulting in a increase in first-call resolution rates.Analyzed customer feedback data to identify pain points and opportunities for improvement, informing decision-making processes and contributing to a # decrease in customer complaints.Orchestrated user testing sessions to gather insights on website usability and functionality, facilitating a increase in user engagement… Show more Streamlined customer support processes by implementing new training programs for representatives, resulting in a increase in first-call resolution rates.Analyzed customer feedback data to identify pain points and opportunities for improvement, informing decision-making processes and contributing to a # decrease in customer complaints.Orchestrated user testing sessions to gather insights on website usability and functionality, facilitating a increase in user engagement metrics.Collaborated with cross-functional teams to prioritize feature enhancements based on customer insights Show less

Pelham, New York, United States

Developed and executed customer engagement initiatives, resulting in a significant increase in foot traffic Coordinated cross-functional collaboration among departments to improve communication channels and streamline processes, demonstrating strong teamwork and project management abilities essential for successful project execution in a dynamic environment. Trained staff on new technologies and software applications, resulting in a notable improvement in employee efficiency and… Show more Developed and executed customer engagement initiatives, resulting in a significant increase in foot traffic Coordinated cross-functional collaboration among departments to improve communication channels and streamline processes, demonstrating strong teamwork and project management abilities essential for successful project execution in a dynamic environment. Trained staff on new technologies and software applications, resulting in a notable improvement in employee efficiency and effectiveness, showcasing adaptability to evolving tools and technologies relevant to the IT field. (#% improvement in employee efficiency) Show less

Queens, Ny

Administrative Assistant• NYC Department of Environmental Protection Queens, NY 08/2012-05/2013Conducted thorough research and analysis of customer feedback to identify pain points and preferences, informing decision-making processes and demonstrating strong analytical skills.Streamlined communication processes between different departments, reducing response time by and enhancing collaboration efficiency, showcasing effective teamwork and communication… Show more Administrative Assistant• NYC Department of Environmental Protection Queens, NY 08/2012-05/2013Conducted thorough research and analysis of customer feedback to identify pain points and preferences, informing decision-making processes and demonstrating strong analytical skills.Streamlined communication processes between different departments, reducing response time by and enhancing collaboration efficiency, showcasing effective teamwork and communication abilities.Implemented and managed a digital filing system, increasing accessibility to critical documents and improving workflow organization, demonstrating proficiency in organizational skills and technology management.Facilitated training sessions for new software applications, resulting in a increase in team's technological proficiency, showcasing strong communication and teaching abilities. Show less

Help sales go up by upselling on the cash register and front facing the store. Clean bathrooms thoroughly and make sure all coffee is fresh

Bushkill, Pa

Morgantown, Wv

Answer phone calls of Bank Of America customers to help with their Savings and Checking account problems

Master Of Business Administration - Mba, Sport And Fitness Administration/Management

Google Ux Design Professional Certificate, Information Technology

Bachelor Of Science - Bs, Sport And Fitness Administration/Management, 3.6

Activities and Societies: Presidents List

Sport And Fitness Administration/Management

Activities and Societies: President of Zeta Phi Beta Sororoity, Inc. 2011-2012 Vice President of Black Student Union 2011-2012 Secretary.

High School Diploma