Brian Hertziger Email & Phone Number

Illinois, United States

Elgin, Illinois, United States

As a trusted advisor for my clients, I partner with them to solve complex enterprise problems involving people, process and technology. Whether the problem is finding a way to disrupt their industry, improve efficiencies which impact the bottom line and/or top line or looking to improve the business value produced by IT, the business will expect more.Races.

Omaha, NE

WinRAR and RAR distributor for North America providing license sales, support and access to the latest versions of the award winning compression software used all over the world.

Greater Omaha Area

With a focus on people, process and technology, I have been working with many of the architecture disciplines (solution, IT and enterprise architecture) both with Cabela's as a retailer and Cabela's as an issuing bank of their CLUB Visa credit card and customer loyalty program.Areas of focus: Enterprise Service Bus (ESB) and Service Oriented Architecture.

Dubuque, Iowa Area

Partnering with my customers to help their projects succeed through the experience and diversity that IBM can offer.Served as a IT Architect to my clients. Implemented solutions to their documented standards, addressed deviations and worked with Chief Engineer to address customer concerns and ensure delivery SLAs were met. My client was a Fortune 500.

Greater Milwaukee Area

From a prototype web-based Customer Relationship Management (CRM) application that we developed in parallel with the business unit's current issue tracking system, development expanded to more areas of the business unit, then other business units within the company and then to multiple divisions within the company on a global front.Areas of focus: User.

Brookfield, WI

Managed telephone support for internal IT services, desktop technicians and Intranet telephone support team. These 9 employees were part of my team responsible for the day-to-day desktop support of over 1,000 employees that were geographically distributed across the US. Several process improvements raised service levels the highest ever attained. I also.

Greater Milwaukee Area

Provide desktop support for 1,000 employees (including remote). This included rebuilding of computers, creating images for new hardware to be deployed and break-fix. Worked to try to raise quality of service by having a parts closet where we could replace parts and exchange after the fact to reduce down time. Further evolved support improvements in my next.

Greater Milwaukee Area

Contract-to-hire that went permanent with the Division of Facilities and Maintenance Services (DFMS).In this role I was responsible for as aspects of end-user support, training (faculty), desktop support, networking, servers and HVAC control computers located in the schools. I was also responsible for handling the procurement of hardware and software and.

Green Bay, Wisconsin Area

Provided technical support and engineering services to the primary location in Green Bay, WI. Areas of focus: Provided playback deck maintenance and support, establish downlink satellite and point to point microwave links, technical support for live productions (on site and studio), provided playback support during live news broadcasts, and network support.

Associates, Supervisory Management

Associate’S Degree, Electromechanical Technology

Activities and Societies: School ambassador - represented the program and the school to prospective studentsCurriculum included.