• Organized and managed the staging area to ensure an efficient working environment.• Maintained accountability of staging equipment: trolleys, totes, Baymax’s, and labels.• Ensured proper placement of each order, allowing customers to receive their orders on time.• Provided professional customer service when delivering orders, helping to make a positive overall experience.

• Set up multiple computer workstations in several locations.• Provide desktop support: installing operating systems, setting up e-mails, and printers.• Ensure company-wide connectivity: troubleshooting any network issues and installing new ethernet cables. • Maintain logs of all IT equipment.

• Provided cleaning and maintenance services for keg systems in restaurants and bars.• Ensured proper operation of the keg systems by pulling product through the lines. Making sure no leaks or breaks in the kegs, lines or taps.• Always maintained a professional appearance and courtesy to represent Perfect Pour Services in the best way possible.• Consistently went the extra mile to ensure positive relationships and customer retention.

• Took charge of a Computer Repair Shop.• Trained soldiers and a KATUSA on daily tasks and procedures.• Provided desktop and e-mail support for an entire battalion: fixed Share Drive and SharePoint issues, migrated battalion files from one Share Drive to another, in-processed / out-processed soldiers, Noncommissioned Officers and Commissioned Officers, set up e-mails on Microsoft Outlook.• Troubleshot network and printer issues: making ethernet cables, checking computer and router connections, configured printers properly, connected via USB / remotely, ensured all printer features worked.• Secured $1,000's worth of information security equipment: KIV-78s, DAGRs, SIPR laptops.• Ensured battalion motor pool office had SAMS-E and VSAT support.

• Provided technical and logistical support for approx. 11,000 soldiers on Fort Polk.• Lead and trained a team of 3 - 4 soldiers on tasks, procedures and daily missions: support ticket system, SAMS-E installation and maintenance, VSAT set up and maintenance, desktop support, making and installing ethernet cables throughout various locations, set up and support of CAISIs on OE-254, installation and maintenance of PBUSE systems.• Maintained SAMS-E systems: set up and installed SAMS-E on laptops, ensured connectivity, made sure each unit built their automations inventory properly, troubleshot network, build, and bug issues.• Supported VSAT systems: set up and connected multiple battalion's VSATs, ensured proper operation and security, troubleshot all VSAT issues.• Provided PBUSE support: installation, set up, troubleshooting, and logistical support.• Set up and configured CAISIs on OE-254 to create a network between SAMS-E and PBUSE systems.• Troubleshot SARSS systems: maintained proper connectivity between clients and servers.• Created an internal network for my battalion's Supply Support Activity (SSA) shop to use GCSS-Army.• Installed and configured GCSS-Army systems to replace SARSS and SAMS-E systems.