Bill Hilburn Email and Phone Number

• Accepted full time permanent position as Infrastructure Engineer including management of Desktop Support staff at 2 office locations along with all Infrastructure hardware at multiple Data Centers. • Monitor, maintain, procure and replace all Desktop hardware at office locations including Mac and PC based hardware running OSX, Linux and Windows. Manage O/S imaging, software and license procurement and deployment. • Monitor, maintain and manage MS Windows Active Directory Servers including user accounts, Office365 account synchronization and LDAP Authentication with various internal Application Servers. • Responsible for build-out and Administration of Atlassian Application Servers: CROWD, JIRA, Confluence and Stash (Authentication, Ticket System, Documentation System and Code Control services) • Manage and Maintain building Card Access and CCTV systems. • Monitor, maintain, procure and replace all Infrastructure hardware at all Data Center locations including multiple VMware vSphere and vSAN Clusters all SAN, NAS, DAS and NFS storage arrays including Clustered NetApp Filers and Fiber Channel Storage Network. • Manage Application and Desktop Support Staff scheduling, training and performance reviews.

Contracted to design, implement and resolve issues in several areas including multi-site VMware virtualization platform, real-time production server replacement, design and implementation of internal PKI Certificate Authority, desktop imaging and new hire on-boarding process,Key Projects:--- Production Server Additions and Migrations: Replace failing server hardware with less than 1-hour downtime. Build, install and configure additional multi-node vSphere servers. Remove older servers and storage arrays.--- Virtualization Platform: Resolve numerous issues with licensing, configuration and integration of VMware vCenter desktop client, web client, Operations Manager and VMware Orchestrator across geographically dispersed Data Centers.--- PKI Root, Issuing and CRL Certificate Authority: Design and implement an Internal Public Key Infrastructure consisting of off-line Root and Issuing Certificate Authority allowing IT-OPS to create, expire and revoke internal SSL certificates. Certificates can then be assigned to Intranet services to encrypt data and prevent clear-text transfer of user credentials across the network.--- Configure, Manage & Maintain: Desktop imaging systems including DeployStudio and FileWave. Resolve issues with client communication and existing imaging workflows. Create new workflows for desktop deployments to Staff, QA, Development and IT-OPS. Ensure Mac, Windows and Linux deployments and Active Directory integration working properly.

Design and build large-scale, high-performance Server and Desktop Virtualization Platform to support all server based services along with migration of local Windows XP desktop to Windows 7 Enterprise-based virtualized desktop infrastructure. Installation and migration of all desktop applications and configuration to include ODBC and ERP based apps.-- Production Services Collapse & Migration: Physical to Virtual server migration, reconfiguration and optimization including Domain Controllers, MS SQL, Exchange and SharePoint server farms.-- IM System Implementation: Implement MS Office Communicator Server for instant messaging (IM) services to streamline departmental communications and allowed real-time system monitoring.-- Server based Disk Storage Replacement: Replace local server RAID disk arrays with larger, more efficient EMC fiber channel SAN shared storage system to provide storage for VMware ESXi host servers with increased speed and zero downtime; this led to massive increase in storage capacity, access speeds, and redundancy. -- Configure, Manage & Maintain: VMware ESXi Host Servers for Virtual Server and Desktop Infrastructure, along with Storage Area Network and Network Attached Storage infrastructure including NFS, CIFS, iSCSI systems consisting of multiple EMC SANS and Dell Direct Attached Storage units.--- Develop Vendor Relationships: Allowing for hardware and software discounts, better access and availability of hardware along with test equipment for Proof of Concept testing at no charge.

Designed and built large-scale, high-performance stand-alone and cluster servers to gather and analyze weather data used to predict weather patterns, stock market trades, aviation flight plans, and energy demand forecasts. Utilized MySQL database, FTP, HTTP(S), and video-streaming technology; provided third-level support to configure and administer firewalls, routers, switches, and network infrastructure. Migrated expansive processing systems to new location in Houston, Texas to provide clients with increased speed, security, and performance.**Key Projects**-- Production Services Collapse & Migration: Transferred operations from 150 servers in Durango, CO datacenter to main datacenter in Houston, TX; migrated over 16 terabytes of data, including HTTP, HTTPS, FTP, graphics, images and videos, with innovative upgrades to software and hardware with zero downtime. Provided customers with higher security, speeds, and performance while enabling company to increase sales revenue with increased customer demand.-- IM System Implementation & Migration: Developed and migrated instant messaging (IM) services from AOL to in-house solution, which streamlined communications and allowed real-time system monitoring.-- Disk Drive Replacement: Upgraded RAID disk arrays with larger, more efficient disks that increased available speed with minimal downtime; led to massive increase in storage capacity, access speeds, and redundancy. -- Configure, Manage & Maintain: VMware ESX Servers and Virtual Server Infrastructure along with Storage Area Network and Network Attached Storage infrastructure including NFS, CIFS, iSCSI systems consisting of Intransa, Isilon and EMC storage devices.-- Designed, Configured, Managed & Maintained: geographically dispersed High-Availability MySQL database clusters along with High-Performance Cluster Compute nodes providing processing, subscriber authentication, HTTP(S)/FTP/RTSP video and data warehousing services.

Professional Technical Trainer, taught A+ Hardware, Networking (CCIE/CCNA), Operating Systems (UNIX/Linux/DOS/Windows), C/C++/COM Programming, Scripting and Virtualization.Locations include Gateway Electronics Institute, Lincoln School of Commerce, HP, IBM, Sprint, Wal-Mart, cisco, SUN and Oracle.

Configured, maintained, and audited all servers, desktop systems, and transaction processing servers for credit card transaction processing firm handling in excess of 20,000 merchant accounts and over $9 billion annually in transactions. Instituted firewalls, routers, switches, web services, e-mail and database servers across infrastructure; developed system backup, redundancy, and failover processes as well as electrical generator and automatic switch selection. Defined all IT department positions, created standard operating procedures for all employees, and hired and trained all IT personnel. **Key Achievements**-- Obtained VISA/MasterCard certification and ensured all operations complied with Homeland Security Act regulations; received excellent evaluation from independent network penetration testing with zero security vulnerabilities.-- Delivered customer guarantee for under 2-second transactions and provided immediate approval for transactions up to $300 during back-end processor system downtime.-- Designed comprehensive methodology to remotely monitor connections and credit card processing loads to ensure maximum uptime and accuracy.-- Composed strategies to: reroute and redirect transactions between processing servers at varying locations based on system load, transaction type, and merchant location; track redundancy and failover; trap fraudulent credit card transactions in real time.

Coordinated all technical processes and systems across entire Internet Service Provider Corporation, including, network and server design, hardware and software procurement, and architecture installation. Oversaw backup systems and audited internal operations, systems and network security. Administer and maintain all Windows/IIS and Linux/Apache servers, serve as DBA for MySQL, PostgreSQL and SQL Servers including 8-node MySQL database cluster to serve as backend storage of e-mail systems consisting of 8 terabytes of data for 150,000+ user accounts. Installed and maintained Wide Area Network (WAN) for nationwide dial-up, Cable Modem, ISDN, xDSL, LRE, Wireless, and PtP connections long with infrastructure routers, switches and firewalls. Configured Internet connectivity for all new customer requests and performed installations. Added and suspended user accounts as needed; maintained all company billing and accounting systems, running account usage reports, and submitting invoices to the billing system. Administer and maintain all DNS, DHCP and RADIUS services.**Key Achievements**-- Redesigned and implemented successfully a citywide 802.11b Wi-Fi network by reusing equipment from a previous failed attempt; increased company revenue by providing high-speed connectivity to new clients.-- Automated Apache and IIS VHOST configuration allowing clients to create multi-domain sites on demand; eliminated site creation requests via tech support and customer wait time by automating system response to customer requests.-- Designed Wi-Fi networks for Internet café locations using Open Source firmware to provide free Wi-Fi access to shop customers.-- Increased system availability and throughput to allow more simultaneous user logins and e-mail accesses while distributing load evenly; improved client experience and reduced interruption.

Delivered third-level support and provided instruction and training for all IT staff on servers, Windows, Visual Basic, C/C++, PERL, and VBA; developed Internet browser-based applications using JavaScript, Java, VBScript, and ASP. Designed RDBM and implemented Oracle and Microsoft SQL Server solutions. Resolved complex TCP/IP routing issues including remote connectivity problems.**Key Achievements**-- Implemented application to broadcast the current bill for debate to laptops at all house seats as well as to large electronic display board on the legislative floor using TCP/IP Client/Server architecture.-- Designed and managed replacement of 500+ desktop systems including automated scripting and installation of O/S and desktop applications.