• Optimized trailer pool management across the US and Canada, resulting in a 15% increase in efficiency within Amazon's warehouse network and a 10% reduction in operational costs.• Utilized advanced SQL queries to analyze engagement patterns, leading to a 45% improvement in recommendation accuracy and a 60% increase in session duration.• Optimized vendor relationships, leading to a 30% improvement in lead times and increasing supply chain responsiveness.• Leveraged data analysis to predict trends and proactively address site needs, leading to a 20% improvement in overall warehouse performance and a 25% reduction in delays.• Collaborated with senior leadership and stakeholders to implement innovative processes, driving a 25% increase in team productivity and a 20% enhancement in operational efficiency.• Led regional operations, consistently exceeding KPIs and cost targets, achieving 30% safety improvement, 20% productivity increase, and 15% cost reduction across 10 facilities.• Coordinated peak season operations, ensuring seamless handling of increased volume, achieving a 98% order fulfillment rate and a 15% increase in customer satisfaction during critical periods.

• Ensured accurate scheduling and high customer satisfaction by liaising effectively with customers and account managers, resulting in a 90% on-time delivery rate and a 35% increase in customer satisfaction scores.• Developed and executed a comprehensive safety program, reducing workplace incidents by 40% and earning recognition for excellence in safety standards.• Implemented efficient workflow processes, boosting daily productivity by 20% and improving overall personnel effectiveness, which contributed to a 10% reduction in operational costs.• Resolved customer grievances swiftly, achieving a 95% resolution rate and maintaining high customer retention, with a 10% reduction in repeat issues.• Led initiatives for continuous improvement, increasing operational efficiency by 15% and reducing average handling time by 20%.• Developed and implemented a real-time tracking system for deliveries, reducing misroutes by 30% and improving customer communication and satisfactions.

• Optimized case management process, reducing incident resolution time by 35% and improving accuracy rates to 99.8%, resulting in a 20% decrease in customer complaints.• Cultivated strategic relationships with drivers and carriers, boosting call volumes by 40% and update frequencies by 55%, leading to a 28% improvement in on-time deliveries.• Spearheaded onboarding program redesign, reducing new hire training time by 25% while increasing first-month productivity by 30%.• Led cross-functional team to streamline supply chain operations, resulting in a 22% reduction in inventory holding costs and 15% improvement in order fulfillment rates.• Implemented rigorous track and trace audit system, improving driver compliance by 45% and reducing late deliveries by 60%, saving the company $500,000 annually in penalties.

Title, Specialist I• Receive incoming calls from customers, new lien holders, and third parties• Troubleshoot and assist with customer issues with online portal• Partner with CarMax store locations to ensure that they receive title and additional paperwork to prepare the vehicle for auction• Process requests from internal department in online work queue• Receive incoming mail to titles department and process requests for title or lien release.• Maintain email correspondence with store locations and third party vendors to ensure that CarMax Auto Finance continues to provide an exceptional level of serviceCUSTOMER SERVICE - Specialist IMARCH 2016 – OCTOBER 2016• Receive incoming calls from customers, new lien holders, and third parties• Analyze and develop solutions for customer issues on the fly• Process and troubleshoot issues pertaining to software profiles• Develop and maintain ongoing relationships with customer until lien satisfaction• Assisted the training team with new hire classes to prep upcoming customer services representative for the service floor.• Process customer request from online work queue

• Greet members entering into the fitness center, and issuing locker keys• Instruct fitness classes• Assist in the creation of fitness programs for the members• Create monthly reports of fitness attendance and amenity stock• Send and receive messages and transfer calls to the proper channels• Assist with fitness center cleanliness

• Cash Handling• Assessing customer’s financial needs and recommending products that would best suit customer• Balancing the bank vault•Wire Transfers•Fraud Detection