I'm Bhim Kumar a dedicated professional with over seven years of experience in the financial sector, specializing in investment products and relationship management. Currently serving as a Service Relationship Manager at Indusind Bank in Patna, Bihar, I'm responsible for managing the banking needs of over 2000 clients, ensuring exceptional service and achieving cross-selling targets. My extensive background includes roles at DCB Bank and AXIS Bank, where I honed my skills in branch and affluent banking. My commitment to excellence, coupled with his ability to build strong client relationships, makes me a valuable asset in any consultancy role/Leadership profile.Versatile Manager with background in Branch Banking. Consistently meet bank and customer service standards. Ready to tackle new challenges in positions within the Banking industry and skilled in problem-solving and creative decision-making. Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Results-oriented and specializing in planning and managing total operations. Analytical and detail-oriented with over 04 years of experience and Investment Banker successful at improving operations, impacting business growth and enhancing profits.I deal with,Ensure quality customer acquisition and on boarding for each customer as per Bank's policy and guidelines.Forging effective relationships with customers and ensuring quality customer service is delivered at all points in time.Giving the client need based product solutions and in the process aligning client requirements with business specifics.Assessing customer propensity and ensuring higher product penetration per relationship.Referencing for more business from existing customers.Handle customer queries and complaints.Manage assigned branch operational functions like custodian for Cash, keys, pins, cheque books, locker, etc.Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.Cross selling banking products including CASA, Assets including Gold Loan, Business Loan, Housing Loan, FD, Revenue from LI/ GI/MF/ TF/ Forex.