Bhim Thapa Email and Phone Number

Served as the initial point of contact in the customer support department for the resolution of hardware, software and system problems concerning computer system and all other computing devices and peripherals. Troubleshoot and installed/configured a variety of internal and external device to include network peripherals to be used via LAN, WLAN, and VPN. Tracked and reported the customer’s computers listed on Madigan/DHA SCCM noncompliance list, and ensured the computers are complain with current Madigan/DHA STIGS and IAVA requirement by installing, upgrading/updating OS/software/security/group policy. Applied appropriate security measures consistent with approved security standards as defined by DHA and MAMC. Primary POC for identifying, coordinating, patching vulnerabilities and verifying the EUDs compliance listed on weekly ACAS scan post by Cyber Department.

As a Scrum Master for the team, responsible for managing the scrum process by coordinating with scrum team in Agile methodology. Facilitated daily scrum, sprint planning, set goals, and attended weekly sprint and retrospective meetings. Provided support for over 1200 customers on Layer-1 Network issues to include: troubleshooting complex enterprise IPv4 and IPv6 switched networks and VoIP utilization modern network troubleshooting tools and sophisticated test equipment ensuring all equipment meets current DoD Security Technical Implementation Guides (STIGs) and Information Assurance Vulnerability Assessment (IAVA) requirements. Managed and tracked all assigned work using ChangeGear ticketing system. Log all activities and case updates in a timely manner. Set up different LAN physical topologies to include crimping, running, installing and terminating over 40000 ft/800 copper drops CAT /5e/6/6e, Secured/Unsecured (SIPR/NIPR) Ethernet cables, testing connectivity and providing network continuity throughout network infrastructure. Installed patch panels, patch cables, routers, and switches on multiple levels of scalability. Provided senior leadership with timely reports and status review as needed to support job duties and employees. Provided quality customer service by going extra mile to give customers a positive experiences and break /fix support on networked and stand-alone devices. Setup, configure, re-configure, and upgrade existing and new accounts on Cisco Unified Communication Administration and setup, edit, reset associated voice mail on Cisco Unity Connection Administration for entire customers on Naval Base Keyport. Identified issues and provided supports on VoIP phones (Cisco 7962/8811) via phone, email, and onsite, and followed up with customers to receive feedback.

Specializing in Server and Cloud Administration:Set up, configure and maintain company networks and system infrastructure; generate system improvements based on business needs. Develop and monitor security related policies and guidelines; monitor the implementation of a security infrastructure; install and implement security programs.Deploy virtual systems and network resources according to specifications based on established guidelines. Collaborate with other departments to troubleshoot and resolve network connectivity and stability issues; test networks for weaknesses. Implement Microsoft Azure Infrastructure Solutions. Install and configure Windows Server 2016.

Responsible for developing, producing and distributing the Communication Signal Operating Instruction (SOI), and requesting and providing frequency requirements for satellite communication devices.Responsible for developing, producing and distributing the Signal Operating Instruction (SOI), and requesting and providing frequency requirements for satellite communication devices. • Database: Maintained database table of frequency request and assignments for 3 sister organizations, performed periodic reviews and updates and provide the reports higher quarterly.• Network Security: Assisted in staff supervision of information network security and organizational Information Assurance polices that included the dissemination of unclassified and classified information which resulted in ZERO breeches of security.• Attention to detail: Produced, processed and delivered numerous highly sensitive reports and documents by paying attention to details, following protocol thoroughly and maintaining consistency. Result: Zero errors and information breeches. • Update and install: Updated and installed Communication-Electronics Operation Instructions for 10 individuals that directed the technical controls and coordination of communication with cryptographic keys to ensure full operational status of secured system.• Desire to learn: Highly motivated and results oriented individual with desire to learn and actively looking for new and better ways to solve problems with growth mindset.

Responsible for training and supervising the tactical communication and automated Help Desk Support. Supervised and integrated the installation, operation and maintenance of communication support systems to include the military communication platform, radio, cable and battlefield automated systems.• Customer Support: Provided daily telephone and in-person Customer Support for over 500+ end users to diagnose, troubleshoot and resolve hardware and software problems. Result: customer satisfaction rate of 95% based on feedback and management evaluations.• Troubleshooting: Troubleshot software and system hardware in area such as (Internet Protocol) IP conflicts, IP Routing, satellite signal acquisition, data path transmission, and related irregularities. Result: issue resolution rate of 90% that minimized lost man hours due to system outages or down time.• Installation: Supervised, installed and maintained over 30 Battlefield Communication Support Systems and Terminal devices on military vehicles resulting in 95% communication efficiency during field projects. • Planning and Support: Planned and implemented end user training and supported Local area networks for 800+ users and equipment worth $ 250K+. Result: the network 24-7.• Teamwork: 7+ years of experience in various roles providing support to supervisors, co-workers, and subordinates to meet the organizational goals.• LAN: Set up different LAN physical topologies to include crimping, running and installing CAT 5/5e/6, Secured/Unsecured (SIPR/NIPR Internet) cables, testing connectivity and providing network continuity throughout project that led to project success.

7+ years of military leadership and management experiences, responsible for training, executing projects, maintaining accountability and managing time during various programs and projects.• Direct Training: Oversaw and directed various training that resulted in 100% on-time completion of all organizational policy and procedure requirement.• Execute: Executed $1M Organizational Property Book merger and special inventory inspection with zero losses that was identified by senior management as “unparalleled”.• Accountability: Performed data and policy analysis to ensure company was resourced for completion of tasking while maintaining accountability for supplies and resources.• Time management: Set timelines for 7 personnel for completion of structured self-development and job proficiency requirements and provided mentorship promoting the personnel to reach next level.

Served as the Chemical, Biological, Radiological, and Nuclear(CBRN) Supervisor in-charge for Echo Forward Support Company, 2-159th attack Reconnaissance Battalion.• Responsibility: Responsible for developing, planning, conducting, supervising and evaluating individuals on Company collective CBRN training for 125 individuals. Responsibilities also include: serviceability, accountability, and readiness of all CBRN equipment, accountability of equipment, • Leadership/Supervision: Professional development, counseling, morale, health and welfare of three individuals and their families. • Areas of special emphasis include: preparation, readiness, training, evaluating and reporting to higher level during Joint Multinational Readiness Center (JMRC) Rotation 14-01 and 14-03, Operation Harvest, Company Field Training Exercise. Coordinated with leadership to ensure support for deployment and redeployment operations. • Accountability: Responsible for the accountability for the facility, physical security and maintenance of over $2 million worth of Modified Table of Organization and Equipment (MTOE) and weapons which includes $1 million worth of Sensitive Items.• Training: Instructed and Trained employees on proper care and maintenance of all assigned small-arms and maintained hand-receipts for equipment issued locally and while deployed during Operation Enduring Freedom (OEF 2012-13). • Special area of Achievement: Always excelled the quarterly Arms room inspections with distinction scores