As a Technical Director and Service Head at EB with over 17 years of experience, I specialize in leading high-performing teams, streamlining operations, and delivering exceptional customer experiences. My expertise in key areas like service delivery, operational management, customer relationship management enable me to drive strategic initiatives that enhance efficiency and elevate client satisfaction.I pride myself on a customer-first mindset, leveraging data-driven insights and innovative approaches to exceed expectations and foster long-term partnerships. With a proven track record of key achievements, such as improving product development processes, reducing costs, or scaling service operations, I thrive in fast-paced, dynamic environments where impactful leadership makes all the difference.I thrive on turning complex challenges into sustainable opportunities. My functional expertise includes value stream mapping, business performance improvement, business solutions deployment, enterprise architecture & integration, establishing and streamlining business processes, software development processes, Project and program management.EB Group is a Technology and Engineering hub with Global operations that provides solutions in the field of service to deliver PLM collaboration and Integration Platforms to Industries.EB is OEM Partner of SIEMENS DIgtal Transformation for below solutions.- Teamcenter CATIA Integration (TcIC)- Briefcase Browser for CATIA Integration (BBpC)- Polarion Integration for Windchill (PLiW)- Polarion Integration for 3DExperience (PLiE)- Captial Integration with CATIA and 3DExperience.