Bhola Chauhan Email and Phone Number

Provide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customersManage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely mannerProvide fault isolation and root cause analysis for technical issuesProvide configurations, troubleshooting, and best practices to customersWork with our Engineering team and influence the operability of the productAble to… Show more Provide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customersManage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely mannerProvide fault isolation and root cause analysis for technical issuesProvide configurations, troubleshooting, and best practices to customersWork with our Engineering team and influence the operability of the productAble to effectively communicate to all levels and stakeholders – internally and externally on complex technical issues Show less

• Providing a high-quality level of support for issues logged via phone or email for global clients.• Provide Level 1 & Level 2 Technical support related to Tanium End Point Management product.• Advanced level troubleshooting of Tanium end point management products.• Active Directory Administration for user account and other business applications, Add, Change & deletion etc. for clients.• User creation, deletion, administration and troubleshooting in O365 for… Show more • Providing a high-quality level of support for issues logged via phone or email for global clients.• Provide Level 1 & Level 2 Technical support related to Tanium End Point Management product.• Advanced level troubleshooting of Tanium end point management products.• Active Directory Administration for user account and other business applications, Add, Change & deletion etc. for clients.• User creation, deletion, administration and troubleshooting in O365 for clients.• Escalate unresolved issues in a timely and effective manner.• Ensure the documented SLAs are exceeded or met.• Deep dive issues & challenges to ensure timely resolutions & zero impact to project.• Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems.• Create, update, escalate and close incident and service request in Service-now Ticketing System.• Troubleshooting issues related to user accounts.• User creation, deletion, administration and troubleshooting in O365.• Troubleshooting issues through remote access using MS teams, zoom and ConnectWise RMM tool. • Execution and adherence to IT incident management service request management problem management and another IT Process.• Deep dive issues & challenges to ensure timely resolutions & zero impact to project.• Proven experience & expertise in managing IT infrastructure and End User services platforms.• IT project management & delivery of complex projects.• Make sure the all-critical and major incidents are addressed within SLA response and sending out the critical alerts for such incidents.• Monthly patches update for windows servers. Show less

• Providing a high-quality level of support for issues logged via phone or email for global clients • Incidents and Problem management are managed effectively.• Incident Management of High Severity Incidents (Outage Management).• Make sure the all-critical and major incidents are addressed within SLA response and sending out the critical alerts for such incidents.• Monthly patches update for windows servers.• Escalating issues to ISP for internet outages.• Active… Show more • Providing a high-quality level of support for issues logged via phone or email for global clients • Incidents and Problem management are managed effectively.• Incident Management of High Severity Incidents (Outage Management).• Make sure the all-critical and major incidents are addressed within SLA response and sending out the critical alerts for such incidents.• Monthly patches update for windows servers.• Escalating issues to ISP for internet outages.• Active Directory Administration for user account and other business applications, Add, Change & deletion etc. for clients.• User creation, deletion, administration and troubleshooting in O365 for clients.• Escalate unresolved issues in a timely and effective manner.• Ensure the documented SLAs are exceeded or met.• Deep dive issues & challenges to ensure timely resolutions & zero impact to project.• Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems.• Experience of designing, installing/configuring and operating Windows solutions to meet business requirements.• Document systems design, configuration, and administration items for the purposes of operational support and hand off to globally distributed support teams.• Distribution List query solutions, troubleshooting system errors.• Create, update, escalate and close incident and service request in Service-now Ticketing System.• Troubleshooting issues related to user accounts.• User creation, deletion, administration and troubleshooting in O365.• Execution and adherence to IT incident management service request management problem management and another IT Process.• Review documented processes and knowledge base articles.• Deep dive issues & challenges to ensure timely resolutions & zero impact to project.• Proven experience & expertise in managing IT infrastructure and End User services platforms. Show less

• Providing a high-quality level of support for issues logged via phone or email for global clients.• Assisting global clients for technical issues including network troubleshooting, application issues, virtualization, windows server, and hardware troubleshooting.• Monitoring network and data centers using PRTG and SolarWinds.• Ensuring the uptime of network devices and data centers and troubleshoot if any goes down.• Incidents and Problem management are managed… Show more • Providing a high-quality level of support for issues logged via phone or email for global clients.• Assisting global clients for technical issues including network troubleshooting, application issues, virtualization, windows server, and hardware troubleshooting.• Monitoring network and data centers using PRTG and SolarWinds.• Ensuring the uptime of network devices and data centers and troubleshoot if any goes down.• Incidents and Problem management are managed effectively.• Incident Management of High Severity Incidents (Outage Management).• Make sure the all-critical and major incidents are addressed within SLA response and sending out the critical alerts for such incidents.• Performing basic troubleshooting on Devices i.e., Switches, Routers, APs, Data Center devices etc.• Monthly patches update for windows servers.• Escalating issues to ISP for internet outages.• Active Directory Administration for user account and other business applications, Add, Change & deletion etc. for clients.• User creation, deletion, administration and troubleshooting in O365 for clients.• Performing data backup of windows servers using Datto.• Troubleshooting virtual Servers deployed on vSphere. • Logging ticket with Cisco TAC for Cisco devices.• Escalate unresolved issues in a timely and effective manner.• Ensure the documented SLAs are exceeded or met.• Deep dive issues & challenges to ensure timely resolutions & zero impact to project.• In the case of relevant incidents with core processes, works together with the functions to activate BCP to minimize disruption.• Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems. Show less

• Leading 15 members of the team to provide the excellence support to internal user.• Analyzing business requirement of resources and reviewing the same with the management for approval.• Effectively managing, developing, and training the service desk team.• Managing shifts roster and planning leaves to ensure support availability as per the business requirements.• Providing a high-quality level of support for issues logged via phone or email for internal staff.• Monthly… Show more • Leading 15 members of the team to provide the excellence support to internal user.• Analyzing business requirement of resources and reviewing the same with the management for approval.• Effectively managing, developing, and training the service desk team.• Managing shifts roster and planning leaves to ensure support availability as per the business requirements.• Providing a high-quality level of support for issues logged via phone or email for internal staff.• Monthly meetings to improve Help Desk skills, minimize to issues and review the process.• Active Directory Administration for user account and other business applications, Add, Change & deletion etc.• Distribution List query solutions, troubleshooting system errors.• Create, update, escalate and close incident and service request in Symphony Summit Ticketing System.• Troubleshooting issues related to user accounts.• Group creation, deletion, administration and troubleshooting in O365.• Troubleshooting issues through remote access using Skype, zoom and RDP.• Installation and configuration Symantec Antivirus. • Execution and adherence to IT incident management service request management problem management and another IT Process.• Ensure the documented SLAs are exceeded or met.• Escalate unresolved issues in a timely and effective manner.• Review documented processes and knowledge base articles.• Ensure appropriate risks are captured & mitigation plans put in place.• Deep dive issues & challenges to ensure timely resolutions & zero impact to project.• In the case of relevant incidents with core processes, works together with the functions to activate BCP to minimize disruption.• Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems.• Proven experience & expertise in managing IT infrastructure and End User services platforms.• IT project management & delivery of complex projects. Show less

• Monitoring the Memory, Performance, CPU utilization and hardware issues related to Windows server.• Installation, Configuration and Troubleshooting issue related Windows 7, 8.1 and 10.• Ensure the logged ticket closing as per SLA.• Troubleshooting of Windows Client OS, User profiles and MS Outlook 2007, 2010 Emails issue.• Troubleshooting issue through RDP and TeamViewer tool.• Co-ordinate with OEM vendors (Dell, HP, Lenovo) for under warranty support.• Installation… Show more • Monitoring the Memory, Performance, CPU utilization and hardware issues related to Windows server.• Installation, Configuration and Troubleshooting issue related Windows 7, 8.1 and 10.• Ensure the logged ticket closing as per SLA.• Troubleshooting of Windows Client OS, User profiles and MS Outlook 2007, 2010 Emails issue.• Troubleshooting issue through RDP and TeamViewer tool.• Co-ordinate with OEM vendors (Dell, HP, Lenovo) for under warranty support.• Installation patches related software.• Preparing IT checklist for Quarterly asset verification. Show less

• Monitoring the Memory, Performance, CPU utilization and hardware issues related to Windows server.• Installation, Configuration and Troubleshooting issue related Windows 7, 8.1 and 10.• Ensure the logged ticket closing as per SLA.• Troubleshooting of Windows Client OS, User profiles and MS Outlook 2007, 2010 Emails issue.• Troubleshooting issue through RDP and TeamViewer tool.• Co-ordinate with OEM vendors (Dell, HP, Lenovo) for under warranty support.• Installation… Show more • Monitoring the Memory, Performance, CPU utilization and hardware issues related to Windows server.• Installation, Configuration and Troubleshooting issue related Windows 7, 8.1 and 10.• Ensure the logged ticket closing as per SLA.• Troubleshooting of Windows Client OS, User profiles and MS Outlook 2007, 2010 Emails issue.• Troubleshooting issue through RDP and TeamViewer tool.• Co-ordinate with OEM vendors (Dell, HP, Lenovo) for under warranty support.• Installation patches related software.• Preparing IT checklist for Quarterly asset verification. Show less