Brian Holihan, Mpp Email & Phone Number

Washington, Dc, Us

Washington Dc-Baltimore Area

Washington Dc-Baltimore Area

Supervise individuals who make eligibility determinations on complex and highly sensitive affirmative applications for asylum, including those involving national security concerns and emerging areas of immigration law.Oversee the screening and adjudications of individuals indicating a credible fear during the expedited removal process, including final review of Asylum Officer determinations on credible and reasonable fear cases.Conduct supervisory reviews to ensure that asylum benefits and other services are being granted appropriately and that an appropriate level of quality in interviewing, case write-ups, and out-processing is achieved and maintained.Prepare plans, reports, and analyses of the asylum benefits operation - to include reviewing individual and program performance, and taking action to ensure compliance with established requirements, goals, standards, and objectives.Advise and plan the work to be accomplished by subordinates based on priorities and difficulty of work assignments.

Washington Dc-Baltimore Area

Review applications and supporting evidence, conduct interviews, prepare written assessments, and research appropriate information provided by the Refugee, Asylum and International Operations Directorate, the Department of State, and other sources.Interpret and apply appropriate policy, regulations, statutes, and precedent decisions to make eligibility determinations.Achievements:Graduate of the USCIS Aspiring Leaders Program, a four-month program dedicated to the development of a systematic roadmap for leadership development.Served in acting roles as Supervisory Asylum Officer from August to December 2022; Management and Program Analyst (MPA) from February to May 2022; and, as Supervisory MPA from May to June 2021.Member of the Change Management Working Group, where I authored the Change Management Framework for future change initiatives within the Arlington Asylum Office.Served as a Unit Lead responsible for initial case review on a specialized pilot project for several hundred jurisdiction cases.

Washington, District Of Columbia

Responsible for managing a team of three direct reports to ensure the maintenance of all information systems and operations activities related to Institutional Licensing in the Office of Publishing. Designed, documented, and implemented processes that worked to effectively support sales and renewal goals and maximize efficiency in sales, marketing, fulfillment, and operations.

Washington D.C. Metro Area

Responsible for all measurements, reporting, and analysis of Professional Services resource data and information including managing the quantitative as well as the qualitative research and analysis on operational and financial performance of the business. This included the single-handed design, development, testing, and deployment of automated reports in the MicroStrategy BI platform, which were utilized by the Executive team and across departments to streamline operations and increase visibility for project delivery, training, and resource availability.Managed a team of five analysts to oversee the Professional Services business measurement and analysis function globally; led cause and resolution research; and, managed the preparation of data models, trend analysis and performance metrics. Collaborated with internal and external partners to drive process improvements and integration of business performance objectives and initiatives.Additionally, led and designed process improvement initiatives for the Education and Engagement Management teams to automate and streamline daily operations and increase efficiency. Certifications: - MicroStrategy Certified Master Analyst (MCMA)- MicroStrategy Certified Specialist Analyst (MCSA)- MicroStrategy Certified Designer (MCD)

Arlington, Virginia

Directed the implementation of process improvements and changes in firm operations including reporting and metrics, data and financial auditing, case preparation, and monitoring for ongoing projects.Orchestrated changes in firm processes from manual to automated records management and reporting practices, which resulted in a 300% increase in accuracy and data completion across all client accounts.Managed contracts and vendor relationships and led strategic planning for improvements to case management system/database.Contributed to the preparation of quarterly/annual reports, budget forecasts, and responses to RFPs.Supervised case management, reporting, and administrative teams to ensure smooth performance in line with operational standards.Conducted performance reviews for eight direct and indirect reports and assisted with HR functions, which included exit interviews, drafting and posting standardized job descriptions, background checks, on-boarding new hires, and hiring, screening, and interviewing applicants.*Position eliminated due to corporate reorganization.

Washington, Dc

Supervised casework for Fortune 500 clients including monitoring, prioritizing, and assigning cases within a high volume production environment. This included managing administrative and legal staff to ensure adherence to quality, standards, deadlines, and proper procedures. Trained and mentored legal staff in job duties and company policies; worked to resolve client complaints regarding work performance and service levels; and, created and updated protocols, procedures, and policies, including training materials.Served as a member of the IT Consulting Group.

Mclean, Va

Managed immigration assistants and paralegals to ensure adherence to quality, standards, deadlines, and proper procedures. Motivated, developed, and directed team. Identified, assessed, and assigned tasks based on abilities/experience.Trained and instructed legal staff in job duties and company policies; worked to resolve client complaints regarding work performance and service levels; and, assisted with performance reviews, disciplinary actions, and hiring.Created and updated protocols, procedures, and policies, including training materials and assessed needs and made recommendations in response to changes in the firm.Served as the regional representative on the firm's advisory committee responsible for surveying staff and developing recommendations for presentation to senior leadership.Awarded a Spot Bonus award in 2014 for recognition of exceptional effort and unique and substantial contributions in the performance of special projects of significant importance.

Mclean, Va

Served as the sole paralegal on the project management team responsible for coordinating and developing case processing guidelines and standards for a major project consisting of 1,800 cap-subject H-1B petitions. This included assigning, supervising, and reviewing the work of 10 legal professionals.Prepared, filed, and tracked the status of a broad range of immigrant and non-immigrant visa petitions/applications filed with U.S. Citizenship and Immigration Services, the Department of Labor, and U.S. consulates abroad.Utilized five years of expertise managing a high volume of diverse projects to serve as a practice group resource, including providing training to less experienced personnel and providing case strategies and solutions for complex immigration issues.Acted as the primary point of contact for foreign nationals, human resource managers, and outside vendors during all stages of the immigration process.Regional representative for the firm's advisory committee responsible for surveying staff and developing recommendations for presentation to senior leadership.

College Park, Maryland, United States

San Francisco, Ca

Prepared, monitored, and filed non-immigrant and immigrant petitions with U.S. Citizenship and Immigration Services, the Department of Labor, and U.S. consulates abroad.

Master Of Public Policy, International Security And Economic Policy

Activities and Societies: International Security and Economic Policy Council, MPP Academic Mentoring Group, Graduate Student Government

Bachelor Of Science, Sociology

Activities and Societies: Alpha Kappa Delta, Sociology Club

Associate Of Science (A.S.), Social Sciences

Activities and Societies: Phi Theta Kappa, Student Government