Billy Hollenbach Email & Phone Number

Washington, Dc, Us

Washington D.C. Metro Area

• Process Improvement including ISO, CMMI (Team Lead), and CMMC (Team Lead)• Compliance including FEDRAMP, NIST, NISP, and FIPS• Develop, plan, and implement Enterprise-wide Security Programs• Develop and manage information security policies and governance• Maintain focus and awareness of implications concerning NIST, DFARS, FEDRAMP, ISO and DISA compliance• Identify, Report and Control Incidents • Monitor Threats and Take Preventive Measures• Manage information security awareness training • Regular reporting of the current status of the information security program to KMP• System security design, development, analysis and testing• Project budgeting, quality assessment, and management• Ensuring that security is embedded and considered in every IT project by using the six step RMF model• keeping abreast of IT Security trends/best practices and incorporating them into policies and procedures when appropriate.

Tasks and Responsbilities• Manage Personnel Clearances in JPAS• Initiate, prepare, process, and oversee all appropriate documentation and correspondence relating to PSI origination, transfer reciprocity and termination of PSI and re-investigations• Maintain knowledge and understanding of industrial security community changes and communicate when necessary• Perform document control functions to include the in/out processing of material and preparation of transmittal documents• Processing of visit requests (VARs)• Coordinate new hires and terminations• Coordinating SWFT Fingerprinting• Maintain PSMNet• Prepare for Security Vulnerability Assessments

Stafford, Virginia

• Controlling, labeling, virus scanning, and appropriately transferring data between information systems at varying classification levels• Assessing and responding to security-related request• Analyzing new software requests• Maintaining operational security posture for information systems•Provide security related training and guidance•Provide technical security and other security support to the corporation•Implement, maintain, and monitor security controls• Research, recommend and implement infrastructure changes

Richmond, Virginia, United States

Fredericksburg, Virginia

Operating as a contractor - Sales and consulting of SaaS QuickBooks solutions on a Salesforce platform. Contract ending February 1. Currently over goal each month employed.

Richmond, Virginia Area

Primary Responsibilities• Create and execute an effective sales call plan.• Maintaining and developing relationships with existing customers and prospective customers via meetings, phone calls and emails.• Visiting potential customers to prospect for new business.• New business prospecting and development, including cold calling, setting appointments, and forming solution proposals for presentations.• Gaining a clear understanding and knowledge of customers businesses and requirements.• Continual growth of knowledge of all Offix Product offerings.• Participate in product/solutions demonstrations.• Update CRM system daily of all sales related activities.

Provided desk side support to others in the office for Windows Operating System issues and hardware/peripheral troubleshooting. •Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.•Establish customer relationships and follow up with customers, as needed.•Maintain a strong work ethic with a total commitment to success each and every day.•Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.Requirements•Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred•Interest in marketing products and services based on customer needs•Excellent interpersonal skills•Excellent communication skills - written, verbal and listening•Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams•People-oriented•Self-motivated•Able to learn computer functions•Ability to work in a team environment•Ability to multi-task•Ability to make presentations to potential customers•Provide timely and thorough activity reports to agent•Experience in marketing•Ability to conduct interviews in the office•Property & Casualty license (must be able to obtain)•Life & Health license (must be able to obtain)

Richmond, Virginia Area

Responsible for a team of 20 call center agents. Typical daily duties include monitoring data through Avaya Systems for scheduling purposes, monitoring recording phone calls for quality assurance, and coaching agents to improve performance and results. Acted as the operations liaison to the IT team and was responsible for maintaining communication with the network team during major outages.•Be available to affect the entirety of the team's operations.◦Manage by walking around. Be visible to answer questions.◦Take calls that your agents can't handle and be available when an agent appears to need assistance.◦Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.◦Motivate and encourage agents through positive communication and feedback◦Perform at least two monitoring evaluation with each agent every week◾Spend 30 minutes to one hour monitoring the agent.◾Spend 20 to 30 minutes reviewing the agent's performance with the agent. Use a formal monitoring checklist.◦Keep track of attendance, daily statistics, paid time off, sick time, etc.◾Ensure administrative bookkeeping is accurate.◦Present to the Project Manager at the conclusion of each day a breakdown of the days monitoring checklists and a written performance summary of the team.◦Present to the Project Manager at end of each week a breakdown of the next week's monitoring assignments and a plan for the team.◾Create a forecast describing the things each agent will be focused upon.◾Create a detailed plan of the way in which you plan to impact your team's day-by-day performance◦At the end of each working day, record any feedback, analysis or reflections from that day's interaction with the agents.◦Spend four hours per month working the call center telephones.◦Develop contests, awards and themes that increase agents' loyalty and focus.◦Produce performance reviews as established by Project Manager.

Fredericksburg, Virginia

Call Center Supervisor/Trainer/Customer Service. Responsible for the training and supervision of new hire agents as well as the ongoing training of tenured agents. Common tasks included SharePoint administration, the development of training materials (including eLearning), data analysis, hardware and application troubleshooting inside the classroom.

Responsible for the systems upkeep of two independent Nationwide Insurance offices. In addition to Customer service and sales, I was responsible for troubleshooting hardware and software issues that arose. Also responsible for hardware installation, software upgrades, IT related purchases, and backups.

Bachelor'S Degree, Major In Cybersecurity Management & Policy And Minor In Cybersecurity

Information Technology

IT courses based around the CompTIA A+, Security+, and Network+ certificates. Primary focus in desktop support, user support, hardware.

Business Administration And Management, General

Non Degree Program, Network And System Administration/Administrator

Windows Administration