Billy Hollenbach Email & Phone Number

Washington D.C. Metro Area

• Process Improvement including ISO, CMMI (Team Lead), and CMMC (Team Lead)
• Compliance including FEDRAMP, NIST, NISP, and FIPS
• Develop, plan, and implement Enterprise-wide Security Programs
• Develop and manage information security policies and governance
• Maintain focus and awareness of implications concerning NIST, DFARS, FEDRAMP, ISO and DISA compliance
• Identify, Report and Control Incidents

• Tasks and Responsbilities
• Manage Personnel Clearances in JPAS
• Initiate, prepare, process, and oversee all appropriate documentation and correspondence relating to PSI origination, transfer reciprocity and termination of PSI and re-investigations
• Maintain knowledge and understanding of industrial security community changes and communicate when necessary
• Perform document control functions to include the in/out processing of material and preparation of transmittal documents
• Processing of visit requests (VARs)

Stafford, Virginia

• Controlling, labeling, virus scanning, and appropriately transferring data between information systems at varying classification levels
• Assessing and responding to security-related request
• Analyzing new software requests
• Maintaining operational security posture for information systems
• Provide security related training and guidance
• Provide technical security and other security support to the corporation

Richmond, Virginia, United States

Fredericksburg, Virginia

Operating as a contractor - Sales and consulting of SaaS QuickBooks solutions on a Salesforce platform. Contract ending February 1. Currently over goal each month employed.

Richmond, Virginia Area

• Primary Responsibilities
• Create and execute an effective sales call plan.
• Maintaining and developing relationships with existing customers and prospective customers via meetings, phone calls and emails.
• Visiting potential customers to prospect for new business.
• New business prospecting and development, including cold calling, setting appointments, and forming solution proposals for presentations.
• Gaining a clear understanding and knowledge of customers businesses and requirements.

• Provided desk side support to others in the office for Windows Operating System issues and hardware/peripheral troubleshooting.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Establish customer relationships and follow up with customers, as needed.
• Maintain a strong work ethic with a total commitment to success each and every day.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing.
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred

Richmond, Virginia Area

• Responsible for a team of 20 call center agents. Typical daily duties include monitoring data through Avaya Systems for scheduling purposes, monitoring recording phone calls for quality assurance, and coaching agents.
• Be available to affect the entirety of the team's operations.
• Manage by walking around. Be visible to answer questions.
• Take calls that your agents can't handle and be available when an agent appears to need assistance.
• Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
• Motivate and encourage agents through positive communication and feedback

Fredericksburg, Virginia

Call Center Supervisor/Trainer/Customer Service. Responsible for the training and supervision of new hire agents as well as the ongoing training of tenured agents. Common tasks included SharePoint administration, the development of training materials (including eLearning), data analysis, hardware and application troubleshooting inside the classroom.

Responsible for the systems upkeep of two independent Nationwide Insurance offices. In addition to Customer service and sales, I was responsible for troubleshooting hardware and software issues that arose. Also responsible for hardware installation, software upgrades, IT related purchases, and backups.

Bachelor'S Degree, Major In Cybersecurity Management & Policy And Minor In Cybersecurity

Information Technology

IT courses based around the CompTIA A+, Security+, and Network+ certificates. Primary focus in desktop support, user support, hardware.

Business Administration And Management, General

Non Degree Program, Network And System Administration/Administrator

Windows Administration