Business Operations Manager Ii
Corvallis, Oregon, United States
• Explained, forecasted, and narrated to supply chain savings programs in the Americas.• Focal point for finance results between outsourced suppliers.• Subject matter expert on outsourced supplier business model, invoicing and reconciliations• Forecasted outsourced supplier material and LOH costs on a monthly basis. Forecasted costs were consistently within +/- 2%• Quoted supply chain costs for custom service contracts with customers such as Subway, AMTRAK, H&R Block, and the IRS. The supply chain costs were critical in HP successful contract bids.• Lead finance sub-team business model change that moved $2M in inventory from HP’s books.• Accrued for expected customer induced damage and non-returns expenses to create greater financial predictability.• Ensured that business controls are in place to approve supplier invoices, simplified financial processes and maintained data integrity.• Created and documented supplier invoice reconciliations processes.• Trained teams in India, Costa Rica, Mexico and China on invoice reconciliations.• Oversaw invoice reconciliations.• Provided strategic business decisions such as supplier selection, fundamental business changes and IT development.• Deep dive customer satisfaction survey results to identify areas for improvement and drive improvement in overall customer satisfaction metrics.• Tracked project savings and compared actual savings with expected savings. Communicated headwinds and tailwinds on a monthly basis.• Managed inventory ownership model, invoicing processes, and AR/AP issues with outsourced partners.