Benjamin Peterson Email & Phone Number

Beaverton, Or

Beaverton, Or

Beaverton, Or

Perform as support member managing incoming caseload including, but not limited to: critical response, install/migration projects, product bugs and general questions. Focus on system solutions providing web access to medical information by clinical staff, patients and external health organizations. Key software for case management is Salesforce, Microsoft Office Suite and SQL.Facilitate deployment and migration projects. Taylor site’s preferences along with with technical best practices to ensure software is optimized for performance and security. Solutions incorporate Windows 2008 and 2012 using IIS, ASP.net, SQL and SMTP. Servers are then interfaced with existing Databases (Microsoft SQL, Oracle or Centricity Group Management), Active Directory, SSL offloaders and Electronic Medical Record systems via network interfaces.Take responsibility for knowing when and how to escalate issues to development. Verify, test and report product deficiencies or bugs. Test new releases and provide feedback to Quality Assurance. Create knowledge articles for these issues to reduce team troubleshooting and research time of future calls. Analytical tools include Chrome and Firefox console, IIS Failed request tracing, jetbrains and other TCP/IP tools.Report process issues that impact customers. Especially, when no procedure or process is in place for a given situation or when an existing process or procedure may need to be modified.

2660 Peck Ave

Deployed chassis and stackable network solutions on over a dozen buildings. Produced network closets running 12 to 330 node support. Furnished with UPS, rack installation, and environmental monitoring. Terminated, labeled and organized ethernet and fiber runs.Constructed enterprise wireless network to accommodate 500+ wifi devices daily. Used a Cisco Wireless LAN Controller to support 40 Access points that act as a unified and redundant system.Configured wireless LANs to provide various Public, staff and VoIP needs. Built each network with various QoS and security .Upgraded campus phone infrastructure. Installed Cisco CallManager 8 along with various Foundry, Brocade and Cisco Switches to provide PoE and QoS campus wide. Migrated from Avaya to CISCO VoIP phone system for 300 users. Built Video conference classrooms to integrate presentation technologies into H.323 and other digital transmissions.Purchased and managed monitoring systems. Used Intermapper and other products to query critical devices using SNMP, Telnet, HTTP, Ping, etc. to ensure service availability. Managed notification groups to provide outage alerts to appropriate fields of support. Served as 24/7 outage response staff member for enterprise IT conditions.

2660 Peck Ave, Riverton Wyoming

Modernized CWC’s pre-SIP/H323 conferencing environment to universal standards. Ensured QoS of high bandwidth video streaming over WAN connectivity. Migrated connectivity of outreach areas from microwave P2P T1s to ATM DS3s and lastly to QMOE services. Use Tandberg, Polycom and PC based conferencing solutions to connect main campus classes with outreach areas across the county.Experience with various styles of microphones, sound systems and echo cancellation devices. Trained employees to improve quality of classroom experience through practical innovationDeployed automated recording of classes through Panopto or Tandberg TMS that then output RSS feeds for student access. Provided tech classes to new students, curios staff and general public on topics like YouTube, Facebook, iPads, google documents and similar entry level subjects.

2660 Peck Ave

Renovated the KCWC radio automation and production rooms. Installed WideOrbit automation onto servers, recording studio and production rooms. Developed radio hosting for both standalone and team radio programming. Produced way to the Ben & Kelly Show. Write, direct and edit regular self promotion and PSA production.

Morning management of call center. Organized daily duties for morning shift employees. Organized staff training. Created web based resources for hardware, procedures, etc.