Brooke Sauro Email & Phone Number

New York, Ny, Us

New York City

• Oversee IRAP’s data management and quality, in particular for IRAP’s legal services and legal information data, and implement best practices around data integrity, validation, and accuracy• Train and support staff in data entry and management, create necessary documentation and data dictionaries, and ensure consistent and appropriate use of data tracking across organizational departments• Support IRAP’s ability to measure and evaluate impact and utilize data internally to identify trends in service delivery and organizational efficiency and make data-driven decisions• Manage IRAP’s collection of client feedback data through surveying and conducting interviews• Perform regular analysis on legal services and client feedback data and produce relevant summary reports and dashboards• Implement ongoing innovation and improvement to feedback systems to improve accessibility of tools, response rates, and utility of feedback

New York City

• Developed Python scripts with pandas and NumPy to identify data integrity issues and conduct data cleaning and analysis • Created and optimized Salesforce queries to build in-system reports and dashboards, empowering teams to track legal services work in real time and make data-informed decisions on how to improve processes• Contributed to the redesign of IRAP’s legal services data model and CRM migration by submitting schema proposals, conducting data mapping,and participating in design discussions• Reviewed JavaScript data transformation scripts with engineers to ensure data was properly prepared for migration

Beirut > New York City

• Designed and built a chatbot on a low-cost, scalable bot platform to automate part of the screening process and distribute legal information to over 15,000 refugees in the SWANA region over accessible messaging platforms • Authored comprehensive chatbot documentation and conducted staff training sessions to ensure long-term maintainability and scalability of the tool • Set up a customer service platform to implement a ticketing system for managing communication with potential clients and host a self-help legal information website, which has been accessed by more than 250,000 unique visitors• Improved screening workflow efficiency by automating data transfers across platforms using APIs, webhooks, and macros

Beirut

Open Source Api Endpoint Testing Tool For Rest, Graphql, Grpc, And Websocket Requests

• Leveraged Electron to develop a cross-platform desktop application that combines web technologies with native desktop capabilities by harnessing Chromium and Node.js • Reviewed TypeScript conversions to solidify static typing of the codebase and enhance code reliability and error detection• Utilized Istanbul/NYC coverage reports to assess unit, integration and end-to-end test coverage of the tool and formulated a team work plan to address low-coverage areas and bolster testing• Updated all testing modules and addressed a breaking change by reconfiguring the Jest config file and debugging errors • Implemented unit tests with Jest and end-to-end tests with Playwright, Mocha and Chai to harness testing features such as TDD/BDD assertions, mocks and browser controllers, and expand testing coverage for HTTP and graphQL endpoints

New York City

• Wrote Python scripts to automate Arabic and English Twitter searches on attacks on medical facilities in the Syrian war• Met with open source intelligence (OSINT) experts to scope how automated OSINT techniques could benefit project research

Bachelor Of Science In Foreign Service

Intensive Advanced Level Arabic Program In Amman, Jordan