- Lead the development and implementation of member engagement strategies to enhance the overall experience and satisfaction of program participants.- Collaborate with program leaders and stakeholders to design and deliver innovative programs and initiatives that promote recovery and well-being.- Provide leadership and guidance to a team of member engagement specialists, ensuring the delivery of high-quality services and support to program members.- Establish and maintain strong relationships with community partners, mental health organizations, and other stakeholders to foster collaboration and maximize resources.- Conduct regular assessments and evaluations to measure the effectiveness of member engagement initiatives and make data-driven recommendations for improvement.- Plan and coordinate community outreach events, workshops, and educational sessions to raise awareness about mental health and substance use recovery and promote the agency's services.- Advocate for the needs and rights of program members at the local, state, and national levels, actively participating in relevant policy discussions and initiatives.- Stay updated on industry trends, best practices, and emerging research in peer support, mental health, and substance use recovery to inform program development and enhance member engagement strategies.

Managing daily program operations, developing program policy/procedure, conducting program assessment and evaluation, managing fiscal administration, and participate in strategic planning. Currently serving as the Chairperson on the Diversity and Inclusion Committee for the agency.

Earned several fast-tracked promotions. Supervised a 15-person team while leading the day-to-day operations of two programs across Memphis, Jackson, Columbia, and Nashville. Tasked with providing peer recovery and care for patients with mental health and substance abuse disorders. Cultural diversity leader in the LGBTQIA+ and dedicated servant to the BIPOC Communities. Held budget responsibility. ➣ Recognized by leadership with a Certified Peer Recovery Specialist (CPRS) of the Year Nomination in 2020. ➣ Direct staff hiring, onboarding, training, retraining, and performance management.➣ Conceptualized, developed, and implemented a statewide telehealth program and hosted a weekly podcast called Peer Support (EM) Power Hour. ➣ Led aggressive prospecting and business development efforts, contacting >80 potential clients monthly.➣ Ensured strict adherence to scopes of service within grants and funding requirements. ➣ Organized and coordinate volunteers for various onsite events to help promote the company’s mission.➣ Created and maintain a comprehensive audit binder to respond promptly to surprise audits.

Tasked with ensuring the completion of prompt and accurate grant contract requirements, planning monthly meals, and creating and executing volunteer service activities for the clients.➣ Assisted leadership with training and mentoring staff focused on service and operational excellence.

Provided hands-on coordination and assistance with care for patients living with severe mental illness/substance. Planned recovery education groups, led council meetings, and organized and maintained the calendar. ➣ Accountable for establishing and developing trusting relationships with patients by serving as a role model, mentor, teacher, connector, advocate, ally, and source of encouragement and hope.

Served as a personal assistant for a successful Massage Therapist, providing remote professional and individual planning and organizational assistance. Prioritized and managed various diverse tasks, including daily administration, calendar management, travel schedules, answering calls, and managing Excel documents.▪ Oversaw a broad range of responsibilities to allow the client more time for family activities, worry-free travel, networking events, and leisure activities.