Bhumika Patel Email & Phone Number

Melbourne, Victoria, Australia

• Provide customer service to a diverse range of clients, addressing inquiries and ensuring that they receive accurate information about government services.• Assist with processing claims, applications, and other customer requests, ensuring compliance with government regulations and policies.• Use various systems and databases to manage cases, track client information, and resolve issues efficiently.• Apply problem-solving skills to manage complex situations and ensure timely resolution of client concerns.• Deliver high-quality support by providing clear communication, empathy, and professionalism in all interactions.• Participate in training programs and keep up to date with changes to policies, procedures, and technology platforms.

Melbourne, Victoria, Australia

-Designed and conducted digital literacy, various seminars and IT training programs for clients.-Demonstrated customer-focused approach, respect, and willingness to assist clients.-Utilized coordination and planning skills to achieve results within the scheduled timeframe.-Efficiently delivered training to clients, demonstrating ease in handling challenging situations.KEY ACHIVEMENTS:-Successfully designed and conducted digital literacy and IT training programs, showcasing a customer-focused approach and efficient handling of challenging situations, resulting in positive client outcomes and satisfaction.

Australia

-Implemented the Wix platform to update the company website, providing a more user-friendly experience.-Applied the company's branding style for a cohesive and professional look, ensuring a visually appealing online presence.-Implemented new features on the website, including a resource library, CRM integration, and tagging functionality to enhance user experience and engagement.-Created and optimized a Google Business page to boost marketing efforts and increase user interest, improving the online presence of the company.-Enhanced SEO standards on various website pages to improve visibility and search engine rankings.-Developed and implemented a SharePoint communication site for the company intranet, incorporating modern features and ensuring a user-friendly experience for all employees.KEY ACHIEVEMENTS:Transformed website on Wix for optimal user experience.-Applied cohesive branding for a professional online presence.-Introduced features, enhancing website functionality and engagement.-Established a strong online marketing presence with a Google Business page.-Improved SEO, elevating search engine rankings.-Developed a modern SharePoint site for efficient internal communication.

Melbourne, Victoria, Australia

- Offered technical support and troubleshot issues to enhance office productivity.- Answered multi-line phone system, routing calls, delivered messages to staff. - Designed digital flyers and brochure for community programs and events.- Attended enquiry calls, managed visitors, and scheduled appointments.- Helped with administrative and events related data analysis.

India

- Development of product functionalities and data model design.- Designed functional test cases for product functionalities.- Unit testing and functional testing of overall application.- Produced quality standards, checklists, report templates and processes.- Partnered with project team members to identify and quickly address problems.

Web Development

Certificate Iv In Cyber Security, Information Technology

Bachelor'S Degree, Computer Software Engineering

Bachelor'S Degree, Computer Engineering