Barry Humphries Email & Phone Number

Huntsville, Alabama, United States

Huntsville, Alabama, United States

Albertville, Al

GROSS SALES2017: $1.5 million2018: $3.5 million2019: $3.75 millionSecured, negotiated, expedited, and oversaw real estate transactions. ⇨ Established new listings for sales by conducting cold calls and pursuing referrals.⇨ Stimulated and created leads by implementing social media marketing strategies, resulting in making 500,000+ impressions during 2018, yielding 700+ new leads.

Albertville, Al

Lead a team of 12 Direct Sales Representatives, responsible for driving new customer connects, clear and responsive leadership, positive and effective motivation, professional development measures and the instruction and coaching of groups and individuals.⇨ Consistently exceeded new-connect quota monthly by coaching employees and training for higher bundle sales.⇨ Implemented Spectrum Mobile to sales process, yielding three months in a row of 200%+ to quota.⇨ Led team during COVID-19 Shelter-in-Place orders. Created new role-play scenarios and critiqued employees. Trained employees in new sales techniques to comply with state regulations.

Huntsville, Alabama

Headed 10 teams of technical support supervisors, as well as entire staff of more than 150 employees in a government call center environment through clear and responsive leadership, instruction and coaching of groups as well as individuals, positive motivation, and professional development measures.⇨ Delivered exemplary customer support in order to create positive client experiences in all state and local government sectors across the United States.⇨ Attained a “Best in Class” Customer Experience net promoter score of 75%.⇨ Advocated for the call center site by appropriately planning and communicating with key stakeholders within the enterprise.⇨ Oversaw the day-to-day management and development of the call center operational initiatives in order to uphold productivity, quality, and employee-relations standards as well as optimize operations.

Midland, Texas

Executed various demanding oversight responsibilities for an expansive district, including attaining monthly sales quota, surpassing extremely aggressive goals, analyzing financials, directing recruitment, staffing, and hiring, promoting Verizon in the community.⇨ Oversaw five General Managers in the West Texas market as well as more than 100 employees.⇨ Determined and formulated strategies to increase customer retention in a retail store environment by guaranteeing delivery of outstanding, professional, and courteous treatment of current and prospective customers and resolving customer complaints efficiently and empathetically.

Asheville, North Carolina Area

Supervised seven General Managers in the western North Carolina market as well as over 150 employees.⇨ Charted successful course of leadership and staff development by guiding general managers, engineering career progression programs in support of organizational and area strategies. ⇨ Communicated and translated functional and operational goals into team goals, coordinating the implementation of policies and procedures.

Poteau, Ok; Cleveland, Tn; Cookeville, Tn; Chattanooga, Tn

Instituted hands-on performance management drivers, propelling team to achieve all key performance objectives in the store. ⇨ Prepared and analyzed financial, budget, and sales reports, staying abreast of company and market promotional elements.⇨ Calculated, assigned, and monitored sales goals for retail personnel, and delivered ongoing training to inform employees informed of new products, services and procedures.⇨ Executed asset management measures to regulate retail inventory in compliance with company standards such as budgeting, forecasting, and managing appropriate inventory levels, analyzing inventory turns, ensuring compliance with physical control standards.

Guntersville, Alabama

Introduced active performance management drivers including motivating team members to meet and exceed assigned quotas and manage churn, assessing individuals’ and team performance, initiating development plans to narrow competency gaps.⇨ Studied and maintained market and industry knowledge by, staying abreast of company and market promotional elements, remaining current on all wireless products and services, industry, and competitive trends.

Oxford, Alabama

Achieved strong sales results by reaching and exceeding quota/revenue targets for net activations, customer renewals, accessories, handsets, and enhanced services, demonstrating equipment functions and network capability, conducting rate package evaluations, and proposing solutions that best benefited the company and the customer.⇨ Retained and expanded existing customer base and managed churn by, contacting existing customers for contract renewals as well as various data, accessory, and handset upsell opportunities, ensuring customer satisfaction, and resolving all customer issues and concerns.

Gadsden, Alabama Area

Worked on a temporary assignment with Verizon Wireless until being hired on permanently by the company in March of 2008.

Gadsden, Alabama Area

Boaz, Alabama

Boaz, Alabama

Bachelor Of Science - Bs, Business Administration: Finance

Alabama Real Estate License

Associate'S Degree, General Education