Bhupinder Singh Email and Phone Number
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I am a seasoned business strategy and operations executive with over 20 years of experience in driving transformative change across Financial Services, Technology, and Healthcare sectors. My career is rooted in a passion for creating technology and data-driven products and solutions that customers love and that deliver substantial business value. From culinary experiments in my youth to leading large-scale digital transformations today, I thrive on making things people love and need.As a strategic architect and business transformation leader, I have delivered multi-million-dollar growth by harnessing cutting-edge technologies and pioneering innovative business practices. My expertise spans product management, strategic planning, and operational excellence, underpinned by a robust educational background with a Master’s in Business Administration and a Bachelor’s in Engineering.My approach is characterized by a commitment to pragmatic, innovative initiatives and a culture of open communication and collaboration. I excel in building and leading high-performance teams, fostering environments conducive to rapid prototyping and agile development. I am dedicated to pushing the boundaries of what’s possible, driving initiatives that redefine traditional business landscapes and achieve outstanding results.I am eager to continue exploring new challenges and opportunities for growth, leveraging my skills to contribute to meaningful, transformative business outcomes.Focus Areas:Business Strategy & Planning | Digital and AI Transformation | Product Strategy & Management | Go-to-market (GTM) and Customer Service/Customer Success | Capital Planning / Liquidity Management Skills: Business Valuation | Value Creation | Business Planning | P&L | Talent Alignment | Performance Management | Business and Operating Model | Digital Strategy and Implementation | Change Management | Emerging Technologies & AI Innovation | Analytics | Robotics | Cloud | SaaS | Product | Demand Generation | GTM | Sales | Customer Relationship Management (CRM) | Omni-Channel | Contact Center | Customer Experience | Customer Success | Financial Planning & Analysis (FP&A)
Bsi Financial Services
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Svp, Chief Transformation Officer And Operations Lead / Ceo Chief Of StaffBsi Financial Services Feb 2021 - PresentIrving, Texas, UsResponsible for working both ON (Business Strategy and Planning) and IN (Business Transformation and Operations) the business of $50B+ Mortgage servicing platform that enables lenders to sell servicing assets (MSRs) & investors to buy, service & retain assets. Select Experiences: - Identified, designed and implemented borrower-centric operational and digital (Including AI/ML) solutions for demand generation and sales effectiveness to recapture 40% of borrowers, therefore significantly improving the lending GTM operations and positioning the company to win more clients/investors.- Led a large transformation with a cross-functional team of 100+ resources and $15M in budget to transform servicing operations through operational improvements (e.g. Globalization) and digital solutions (e.g., Automated loan boarding, Propensity models), achieving a remarkable 30% reduction in costs while elevating compliance. - Scaled a new offering to buyout and re-pool delinquent loans by integrating and digitizing the process and addressing liquidity needs through a capital raise and expansion of financing facilities, generating $4M in profits in 2021. - Developed, launched and managed the Mortgage platform strategy, business and equity plan, budget, OKRs, KPIs and ways of working to achieve 2x growth in 18 months. - Supported a strategic M&A endeavor to acquire a mortgage platform to catalyze exponential platform growth, ultimately advancing to the top three shortlisted contenders.
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Svp, Head Of Product And Gtm Operations / Ceo Chief Of StaffBizzy Labs Feb 2021 - PresentIrving, Texas, UsResponsible for GTM and product life cycle, from defining the vision and strategy, to guiding product development, and ensuring successful market adoption, at Bizzy labs, a mortgage tech startup building AI and data solutions for Mortgage. Select Experiences: - Developed, launched and managed the product strategy, GTM, budget, OKRs and KPIs to generate over 80% growth YOY, through partnerships and product enhancements, for the Regtech SaaS product.- Achieved product-market fit for regtech product, Libretto, by developing a comprehensive rule library and enhancing data ingestion to enable full compliance with industry servicing guidelines.- Conceptualized the development of an advanced Mortgage Business Intelligence (BI) Platform, integrating AI and machine learning to enhance predictive analytics capabilities. This innovation provides real-time insights into key performance indicators and drives accurate forecasts of borrower behaviors, such as default and prepayment, significantly boosting the efficiency of loan servicing operations. -
Associate Director / Partner - Customer Acquisition, Growth And RetentionEy Jul 2011 - Jan 2021London, GbResponsible for sales and delivery of client projects for strategy, design and implementation of business and technology/digital solutions in marketing, sales, and service. Select projects: - Launched the ability to effectively manage orders and complaints through centering and digital solutions for enhancing business profitability and customer experience for a leading industrial product company- Developed GTM strategy for a leading utility to enhance sales coverage and product mix based on identified customer segments, resulting in an improved account coverage for growing the business. - Designed and launched next generation contact center to enhance employee/customer engagement and increase profitability for leading Technology and Telecommunication companies- Reimagined the future of utilities using design thinking and innovation to develop customer vision and roadmap for a leading utility - Led the integration of sales, customer success and customer support functions from recent acquisitions of a leading technology company to enable their GTM strategy - Launched a part identification product for a leading heavy equipment manufacturer to effectively manage part inquiries and enable the dealers to sell additional parts -
Marketing StrategistKimberly-Clark May 2010 - Apr 2011Irving, Tx, UsResponsible for developing marketing strategy for adult and feminine care products in international markets. Select experiences: - Identified customer segments, customer values and generated customer insights to develop and launch go-to-market strategy for rapid penetration of Poise brand- Developed customer lifetime value and category potential models from customer usage data to analyze customer profitability across products and regions for efficiently allocating resources and marketing dollars -
Goizueta Marketing Strategy Consultant (Gmsc)Goizueta Business School Dec 2009 - May 2010Atlanta, Ga, UsGoizueta marketing strategy consultant to develop a go-to-market strategy for the launch of top Mexican grill chain in IndiaSelect experiences: - Conducted market bench-marking research, primary research, focus groups and performed primary analysis for competitive intelligence, customer segmentation and brand positioning to create go-to-market launch tailored for India -
Product ManagerReviewgist.Com Jul 2008 - May 2009ReviewGist.com is a review tool to aid product discovery and comparison. Responsible for product strategy, product management and business development of online review and shopping product, Reviewgist.com. Select experiences:- Launched a review tool that summarized product recommendation score using sentiment analysis (NLP) of large volumes of expert reviews, leading to three customer signings and a 200% increase in web traffic.
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Technical Lead - Product DevelopmentTata Consultancy Services Oct 2003 - Jul 2008Mumbai, Maharashtra, InResponsible for leading projects and teams to design and implement technology-powered products for financial services clients in US, Asia and Europe. Select projects: - Led a large cross-functional team for launching a product to enable dealers to sell both prime and sub-prime deals, resulting in $300MM revenue growth. - Launched core insurance product for a life insurance company incorporating regional modifications while minimizing overall impact and resources, leading to increased profit margins of 60% on $1.1 MM contract- Developed product for enhancing order management for a leading food company, leading to approx. $1MM in cost savings
Bhupinder Singh Education Details
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Emory University - Goizueta Business SchoolMarketing & Strategy -
Indian Institute Of Technology, GuwahatiCivil Engineering
Frequently Asked Questions about Bhupinder Singh
What company does Bhupinder Singh work for?
Bhupinder Singh works for Bsi Financial Services
What is Bhupinder Singh's role at the current company?
Bhupinder Singh's current role is Chief Transformation Officer and Operations Leader | Head of Product and Growth | Digital (AI) and Go-To-Market Expert | ex CEO Chief of Staff | ex Big 4 Consulting Partner | IIT Engineer.
What is Bhupinder Singh's email address?
Bhupinder Singh's email address is bh****@****hoo.com
What is Bhupinder Singh's direct phone number?
Bhupinder Singh's direct phone number is +140427*****
What schools did Bhupinder Singh attend?
Bhupinder Singh attended Emory University - Goizueta Business School, Indian Institute Of Technology, Guwahati.
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