Bhupender Kumar Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

● Leading the MOFA administration team to handle the most complex and VVIP group of “Ministry of Foreign Affairs - Saudi Arabia” (MOFA) consisting 25000+ members● Creating and managing different trackers to determine the volume and quality of routine tasks● Lead the project of card digitalization which enabled the customers to access the policy details from member portal● Issuing premium quotations to clients and brokers● Liaising with Clients, Brokers and with internal departments over the phone and by emails● Develop, prepare and analyses daily, weekly, monthly, and quarterly reports and templates that enables data driven decisions in Operations● Created process work flows, presentations and reports to document recommendations and delivered them to the business stakeholders● Training new joiners on the process and guiding them on the same● Performing various testing in training environment and providing sign offs● Handling escalations and solving the issues raised by clients and brokers● Performing audit and quality checks on work done by junior administrators and vendors● Setting up the policies, creating categories and uploading the benefits in the system

Dubai

● Assess the claims as per the policy benefits and procedure● Crosscheck for overpayments and frauds● Providing resolution for queries pertaining to claims, benefits and general inquiries● Giving approvals as per the policy terms and conditions● Liaison for client and insurance company including claims processing● Internal coordination to ensure that the claims are accurately and timely processed

India

● Assessing the claim based on medical conditions and the benefits as per the policy terms and conditions and pay the claims to member and providers accordingly.● Adjudication of 30 to 40 claims (Aetna members) against the target of 24 claims on daily basis with an approval limit of 20000 USD.● Processed claim forms, adjudicates for provision of deductibles, co-pays, co-insurance and provider settlements

India

● Processed medical claims of provider who were generating maximum revenue for the clients.● Assessed 140 to 160 claims(Bupa International) on daily basis against the target of 120 claims as per policy terms and conditions● SME for new hires

Bachelor'S Degree, Mathematics

Higher Secondary