Bhupender S. Email & Phone Number

United Kingdom

London, England, United Kingdom

Provided technical support to end-users for software, hardware, and network issues•Installed and configured computer systems, software, and peripherals•Troubleshot system and network problems to identify and resolve issues promptly•Managed IT inventory and procurement processes•Expert in managing Windows server support/administration, including setting up new users, managing access rights and passwords, and performing software and hardware troubleshooting.Diagnose and solve complex technical issues related to software productsAligning to ITIL methodology, providing an efficient and customer focused Helpdesk/Service Desk to the business.

London, England, United Kingdom

Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software issues, and networking problems.Maintaining good client relations.Tracking and managing work records.

India

Managed the creation, update, and oversight of tickets within the fault logging system, ensuring efficient issue tracking and resolution.•Provided day-to-day support to users, addressing network connectivity issues swiftly to minimize downtime.•Oversaw the setup and management of the Local Area Network (LAN), ensuring high-performance network functionality and consistent connectivity.•Compiled and analyzed network utilization reports for management review, offering insights for potential improvements.