Manage overall Mall function incl. Areas of property management, mall facilities and services, tenant management, leasing support, marketing & promotions Implementation of the plan and maintain the quality of the performance with controlling the budgetManage mall team to oversee daily operations, all contract staff works incl. Maintenance, security & cleaning, mall administration and customer service Ensure mall operating policies and procedures are duly followed by the tenants, service providers, contractors, Incl. Occupational Health & Safety standards Prepare and manage capital expenditures for mall as per approved budget Manage profitability of overall mall business by maximizing revenue opportunities and reducing operating costs Manage tenant relations through periodic meetings. Receive complaints, suggestions and other improvement ideas to be updated with senior management for approval and plan for subsequent implementation Perform annual review of retailer performanceIn consultation with head office mall management, recommend appropriate tenant mix/use for annual planning and implementationHandle conflicts/dispute situation amongst tenants, customers, mall visitors in a smooth manner avoiding disruption to mall activity and upholding company reputation Ensure overall safety and pleasant shopping environment for customers and thriving business ambiance for retail tenants

Key Activities Supervise and manage shopping mall operations incl. property management, tenant management, customer service, contract services such as Facility management, cleaning, security, maintenance, etc. Ensuring smooth day-to-day functioning of the shopping mall. facilitating good environment for retailer’s business activity and pleasant shopping environment for customers. Coordinate mall team and contractor employee works to oversee daily operations incl. maintenance, security & cleaning, pest control, waste collection, mall administration and customer service Maintain a strong working relationship with all important Municipal Emergency services including Police, Civil Defense, and Fire & Para Medic Services. Manage tenant shops operational compliance (i.e. shop appearance, merchandise, trading hours, waste removal, signage, etc.) through regular audits, surprise visits, etc. Rectify any non-compliance through official warning, lease contractual penalties, as required Ensure mall operating policies & procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards Complete a daily report of vehicular traffic and other issues & provide a summary on a weekly basis to the Management of the mall. Maintain high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets and other common areas

KidZania is a safe, unique, and interactive indoor theme park that empowers inspires & educates kids through real-life role-playing activities.Built like a city, it is complete with paved roads, battery operated cars, buildings, a functioning economy & its own currency. By blending reality with entertainment, it provides an authentic and powerful developmental platform where kids can discover, explore and learn about the real world.Key Responsibilities as Retail Operations Manager:• Revenue Generation• P & L of the Stores• Retail and Box Office Operations• Vendor Management• People Management• Space Management• Customer Service• Inventory Management• Visual Merchandising• Competition Mapping• Products Updates• Controlling Pilferage• General Maintenance• New Store Opening

Responsible for running a 14 retail outlet and making sure that store achieves and exceeds it’s set retail sales and profitability targets.Key Responsibilities:• Setting goals for the retail sales teams.• Providing outstanding customer service.• Identifying new sources of revenue.• Liaising with the company Human Resources department in the recruitment of employees.• Ensuring that stock levels are constantly maintained and that there are no shortages.• Choosing which retail lines to offer for promotion.• Deciding on the layout of the shop floor.• Carrying out staff appraisals and performance reviews.• Re-organising merchandise.• Collecting and analysing sales figures.• Making sure that all cash and stock handling procedures are followed in line with audit and security requirements.• Organising and chairing meeting with senior manager and key staff.• Meeting with the store manager to update them on performance.• Undertaking risk assessments of the workplace.

• Spearheading functions for 4 EBO & 2 MBO.• Ensuring standards of service and visual merchandising in consonance with the brand image. • Significantly contributing to network development by identifying markets & suggested stores in these locations.• Stock planning / Space allocation / Target setting / ROI Calculation • Conduct market research to determine brand position and competitive strength across different markets.• Planning base stock level and ensure inventory reconciliation on a monthly basis.• Responsible for merchandise planning and to ensure quantity and quality of merchandise is as per plan.• Leading, motivating the team and molding them as team player

• Driving operational, visual and customer service standards in store.• Monitoring and reviewing store performance on a regular daily, weekly and monthly basis• Implementing store compliance healthy and safety procedures.• Maximising sales through effective merchandising and marketing. • Deciding on store layouts.• Recognising and rewarding good staff performance. • Monitoring product availability levels throughout the day and replenish stocks to ensure 100% availability. • Developing business links within the local community.• Working with the visual team to manage displays within the store.• Actively monitoring competitor activity.• Getting feedback and capturing data from customers.

• Achievement of the budgeted target.• Lead efficient sales operations through 4 Team leaders.• Responsible for merchandising including planning and executing promotional strategies to enhance product visibility, organizing displays. • Monitor team performance, suggest and implement improvement measures with focus on increasing productivity to meet individual and group targets; optimize team efforts for achieving business targets.• Replenishment of stocks on regular basis.• Planning liquidation of slow moving /dead stocks.• Implementing BTL marketing Activities.• Providing top class customer service to the entire visitors.

• Compliances of the Company SOP• Replenishment of the Stocks • Ordering stock base on the sales forecast in advance during the line presentation.• Maintaining high level of customer Service to retain & enhance the customer base.• Maintaining Customer database.• Head a team of 3-8 Sales Executives and imparting training to them.• Preparation of daily MIS report and send to all the concerns. • Maintaining proper display of the merchandise.