Managing Director
Gurugram, Haryana, India
As a Co-founder, I oversaw nationwide operations in India, managing various functions including operations, HR, training, P&L, and compliances. I successfully built the team from scratch and led a team of 250 full-time staff and 500 freelancers across India. Additionally, I set up and managed five new branches in Delhi, Noida, Gurgaon, Kolkata, and Pune. I focused on driving continuous quality improvements in service delivery and assumed P&L accountability, while also devising and executing strategies and policies organization-wide. Moreover, I measured the efficiency of internal processes, ensuring continuous improvements, and engaged in a dynamic global environment, frequently traveling to international offices for collaboration.