Bhupesh M P Email & Phone Number

CUSTOMER SERVICE MANAGER Dynamic and highly talented Customer Service Manager with extensive experience managing staff in a fast-paced environment. Proven ability to de-escalate high-stress situations and complex customer issues to provide rapid resolutions. Tactful leader who can communicate effectively with all levels of staff and motivate employees to increase productivity and provide a higher level of service. Team player who is sensitive to others needs and partners well with all departments. Excellent time management skills that allow the ability to manage multiple tasks successfully, coupled with a strong dedication to providing excellence in customer service. Areas of Expertise Customer Service * Leadership * Training/Instruction * Call Center * Scheduling/Time Management Escalations/Conflict Resolution * Outsourcing Monitoring & Evaluation * Process Development * Stakeholder Management * Quality Control * Microsoft Office Suite professional experience.