Daily OperationsStock control and managementAd hoc duties RecruitmentCoaching Creating Rota's effectively based on peak times/seasonal trendsManaging store in absence of store managerPerformance ManagingCreating Targets for team members based on Store Targets

Helping customers choose the best plan on agreement plans which suite them the best. Selecting ideal device which matches towards a customers requirements. Also offering the customers latest deals or upgrades. As part of my role, I manage the shopfloor ensuring everything is running smoothly.

Worked towards individual targets and once completed helped team members to achieve theirs.Brand Ambassador for Sony. Liaised with brand rep to help push Sony mobile product range Doing additional training modules to up-skill and enhance product knowledge.Listening carefully and really understanding customers needs/wants.Educating customers on how technology can improve and help their lifestyles.Up-selling and recommending additional products to customers.Ensuring customers are given excellent service and going above and beyond.

Manage ShopfloorReplenish stock Assist customersTrain new colleagues Take on legal paperworkStore presentation

Helping and recommending non prescription medications to customers that best suit them. Providing customers with general healthcare advice and help them with queries they have. My role allowed me to create a relationship with customers as some have been coming to the pharmacy for many years and always providing them with the best customer service.