Bhupinder Sehgal Email & Phone Number

Gurugram, Haryana, India

• Managing the Service Business performance for Jetsci line of Inkjet Printing Business.• Creating strategies for improvement of Onsite Field Support across India.• Setting up Remote Support infrastructure to improve the service business profitability.• Building up the Service offers to enhance the service sales.• Oversee and advice other business groups to optimize resource utilization as well as to improve service business profitability as a Consultant.

Delhi, India

• Cementing Relationships with leading brands in the ECM Industry.• Creating a Product portfolio to cater to MSME segment.• Revisiting and enhancing Product knowledge to build new Solutions for Document Management.• Applying knowledge to build a sustainable and profitable Business from scratch.

Delhi, India

• Played a vital role in the management of the service and operations business for complete Asia Pacific worth US$14m as a profit center.• Established a culture of business mindset by mentoring technical leadership team across eight legal entities to act like business managers.• Increased the service business profitability from 40% to 55% within last 8 years with efficient process improvements and cost controls.• Focused on cash flow improvement by making multi-year contract and Extended Warranty sales as KRA from the 1st year.• Authored various incentive programs for service leadership team as per desired KPIs boosting efficiency by 10%.• Implemented new process of Royalty Fee for export countries across Asia pacific adding cash annuity worth US$100k per year.• Designed template to remove the pain point of the forecast accuracy resulting in its jump from 50% to 98%.• Introduced variable resource plans by using authorized service providers to bring down fixed labor cost expenses by 35%.• Proposed tools like Power BI for live dashboards and Survey Monkey for Customer Satisfaction feedback survey to improve visibility and timely corrective actions to meet the SLA by 90%.• Entrusted with various multi-tasking roles, including one of Country Sales Director during the transition period of 2013, achieved the product sales revenue targets with YoY growth of 10%.• Established new back office setup in 2009 including hiring and training of admin employees during SAP implementation for all Eastman Kodak business units improving efficiency by 15%.• Managed Document Imaging and Print business customer contracts for the designated geography during the initial 10 years at Eastman Kodak.• Acquired skillsets for a performance based fast track personal growth by 20x in 20 years.

Delhi, India

Delhi, India

Delhi, India

Delhi, India

Delhi, India

Delhi, India

Delhi, India

Delhi, India

Delhi, India

• Improved performance of customer service delivery business by 30% for Micrographics range of products.• Managed key accounts like National Archives, IGNCA, Central Library, and Citibank.• Developed prototypes for local manufacturing of microfilm products reducing cost by 50%.• Started local sourcing of multiple critical spare parts to reduce import cost by 50%.• Participated in multiple data capture and microfilm projects like Delhi land records, Times of India reference library, Finger Print Bureau crime records.• Worked in multiple roles and moved up to country manager within 9 years.• Conducted weekly meetings to communicate issues and weekly goals, answering and resolving employee questions or concerns.• Improved morale through implementation and execution of team building events.

Delhi, India

Delhi, India

Al Khobar, Eastern, Saudi Arabia

• Managed repair and maintenance of various microfilm and office automation products for 14 months.• Pushed timely reporting of Field Service Delivery at Aramco Dhahran up by 20%.

Delhi, India

• Managed repair and maintenance of complete microfilm range of products for 2 years.

Delhi, India

3 Yr Diploma, Instrument Technology, Gold Medalist

Post-Diploma, Industrial Electronics

Activities and Societies: Designed and Developed, working model of a 5-Axis Robotic Arm as a Project.

Education record