Bhupinder S. (Pmp)® Email & Phone Number

Canada

Canada

Roles and Responsibilities:⇛ Led end-to-end implementation projects for integrating Paysafe payment solutions, including debit/credit card payments, Apple Pay, Google Pay, Skrill and Neteller while ensuring regulatory compliance like PCI DSS, AML and risk rules.⇛ Managed up to 32 concurrent client projects valued at $22 million USD in annual revenue, coordinating with cross-functional teams to ensure timely, high-quality delivery and alignment with company and client objectives.⇛ Developed and implemented project plans, defining project scope, deliverables, and resource requirements, while setting project milestones in collaboration with key stakeholders.⇛ Led risk and issue management by proactively identifying risks, establishing mitigation strategies, and escalating critical issues to relevant departments.⇛ Oversaw end-to-end project execution, including project retrospectives and data analysis, to improve future project planning and delivery.⇛ Facilitated stakeholder alignment on project objectives and progress, ensuring all integration projects in Salesforce were current and accurately documented.⇛ Tracked project performance and provided regular updates to stakeholders and adjusting strategies as needed.Key Achievements:▲ Reduced Go Live and revenue recognition time from 120 days to 88 days by enhancing project delivery processes.▲ Designed and implemented a comprehensive delivery dashboard, providing executives with real-time visibility into the status, updates, and progress of high-value and high-visibility projects.▲ Achieved consistent NPS scores of 9+ by delivering exceptional customer experiences throughout project implementation.

Mississauga, Ontario, Canada

Roles and Responsibilities:⇛ Led end-to-end implementation projects for Verifone middleware software solutions, seamlessly integrating them into merchant systems both on-premises and in cloud environments.⇛ Managed a project portfolio worth $14 million, overseeing 22 concurrent projects, ensuring alignment with objectives and customer expectations.⇛ Aligned projects with North American payment system compliance frameworks, including PCI DSS and EMV standards, ensuring adherence to local regulations while enhancing transaction security.⇛ Facilitated regular project meetings to align on goals, scope, strategy, and issue resolution, working closely with stakeholders and technical leads to drive project success.⇛ Lead certification projects with payment processors, like Interac, Chase, and First Data, for high-value clients.⇛ Conducted and documented risk assessments throughout the project lifecycle, developing contingency plans and managing change requests and escalations.⇛ Worked with GTM and Operations teams on pre-sale activities, creating accurate SOWs, RFPs, RFQs, and BRDs.Key Achievements:▲ Secured a $1 million contract by delivering seamless mobile payment solutions using Agile methodologies, including Alipay, WeChat Pay, and PayPal integrations.▲ Reduced project delivery by over 60%, from 3 months to 4 weeks, by fostering cross-functional collaboration and adopting agile methodologies.

India

Awards & Achievements at Tech Mahindra: ▬ Bravo Award for Q2 FY 2018-19.▬ Spot Award for Q4 FY 2017-18.▬ Bravo Award for Q3 FY 2017-18.▬ A&T 2018 Supplier Award - Thank You Certificate for Extra Ordinary Contribution in AT&T Project ▬ Spot Award for Q4 FY 2016-17.

Chandigarh, India

India

Roles and Responsibilities:⇛ Acted as a liaison between consultants and vendors to ensure there are no communication gaps and there is clear understanding between recruiter, consultant and client on the consultant's skill set.⇛ Engaged in timely and appropriate communication with all Candidates, Clients, External recruitment vendors and other stakeholders.

India

Roles and Responsibilities:⇛ Provided second level support for the technical issues and acted as a point of contact for all customer escalations.⇛ Collaborated with engineering teams to troubleshoot complex issues, performing hands-on fixes at the desktop level.⇛ Maintained high customer satisfaction scores through effective problem-solving and proactive follow-up post-resolution.Key Achievements:▲ Consistently achieved customer satisfaction scores of 87%+, surpassing company benchmarks.▲ Enhanced customer experience by providing actionable product feedback, contributing to product improvements that reduced technical issues.

India

Roles and Responsibilities:⇛ Provided technical support to North America based customers for Dell products.⇛ Processed sales orders, identifying upselling opportunities during support interactions and ensuring customer needs were fully met.⇛ Provided product feedback to the production team to reduce the number of issues experienced by the customer.Awards & Achievements: ▬ Certificate of Excellence – Star of the Quarter Q1 FY 2012.▬ Bronze Award for Outstanding Performance and Lasting Contribution in Q1 FY 11.▬ Excellence Award for Outstanding Performance in Delivering Customer Experience Q4 FY 10.▬ Excellence Award for Outstanding Performance in Delivering Customer Experience Q3 FY 10.