Bhusan Bhandari Email & Phone Number

Auckland, Nz

Auckland, New Zealand

130 Kerrs Road, Auckland

As an EUC engineer, my role was to analyze and solve incidents that were unable to be resolved by our service desk. I worked on continuous improvement to all our platforms.- Extensive use of ServiceNow to manage incidents and problems and raise technical changes to our client's environment.- Provided technical support for endpoint management platforms, including SCCM.- Created documentation for the process involved.- Troubleshoot across various apps and platforms such as Windows 10, Microsoft 365 Client Apps, Exchange Online and On-Prem, Application packaging and installation issues, and Line-of-business application troubleshooting. As an EUC engineer, my role was to analyze and solve incidents. In addition, I also worked on continuous improvement to our platforms. - Extensive use of ServiceNow to manage incidents and problems and raise technical changes to our client's environment. - Provided technical support for endpoint management platform SCCM. - Created documentation as and when required. - Troubleshooting across various apps and platforms such as Windows 10, Microsoft 365 Client Apps, Exchange Online and On-Prem, Application packaging and installation issues, and Line-of-business application troubleshooting.Skills: Incident Management · Microsoft Exchange · O365

8 Stanley Street, Auckland

o Implement and coordinate help desk processes and procedures.o Maintenance of Hardware, Network, OS, Application Software within KR environment.o Manage the call logging process including escalation and call allocation.o Resolving HW/Networking issues within corporate office, Remote desktop Support for external KR Staffs.o Train users on uses of standard/user applications.

Auckland, New Zealand

involved in Police Project for Spark NZ for NZ Police in different Police stationso Replacement of old devices with new systemso Check, implement new systemo Make sure Desktop/ Laptops, notepad and other IT peripherals are connected to network

Auckland

o Customer support o Pre /Post-Sales Technical Supporto IP Camera, GPS Tracker Support o Installation, upgrade and maintenance of computers/ Laptops and IT peripherals

33 Ardmore Street, Wanaka

o Serve Customers/ Direct Saleso Looking after Sales/ purchase/ payments operations of the businesso GST returns, IRD formalities/ Payroll/ wages payment/ PAYE

Auckland, New Zealand

o Maintain Updated record of all clientso Prepare checklist for all data received from customers before activation.o Manage the call logging process including escalation and call allocation.o Configuring and setting up workstations, including software, WIFI setup, printers and support as neededo Create, Modify, Delete users of running system.o Maintain and update organizational database including backup, archiving and recovery process.o Feed new data and activate them online from time to time on regular basis.o Train users on uses of standard/user applications.o Modify, maintain and propose for the systems/ hardware/ software and database development

Rangiora, Canterbury

o Implement and coordinate help desk processes and procedures.o Manage the call logging process including escalation and call allocation.o Maintain applications interface logs, resolving issues when appropriate.o Imaging and building of computers/Laptops, configuring and setting up workstations, including software, WIFI setup and support as neededo Installation and support on VMwareo Create, Modify, Delete AD users of Windows Server 2008 and Exchange 2010.o Specify hardware/software requirement & quote with suitable number of suppliers.o Maintain, implement and coordinate Document Management System (DMS).o Develop and maintain IT documentation related to networks, servers, desktops, printers, applications, procedures, etc.o Train new users on uses of standard/user applications.

Hoon Hay, Christchurch

• Deliver Highest Standard of service,• Comply with BP’s Health, Safety, Security and Environment policies and procedure.• Upmost Customer satisfaction• To adhere food hygiene and BP processes and procedures at all the times.

Hetauda, Nepal

o Implementation and maintenance of IT Security Policy and Procedure as guided by the parent company Unilever UK and Check and review DR Plan every six months.o Customer Support on ERP, supporting software & web based applications.o To monitor and fix network (LAN/WAN) within the factory premises/country offices.o Implementation, maintenance/support on Group-policy and Active-Directory users. o Create, maintain and delete all the user credentials of System/Database users.o Maintain SQL 2000 database with frontend Attendance/Payroll system and Safety Software.▪ Create, modify delete database users▪ Maintain, Modify and remove user access to applications▪ Backup and restore databases▪ Create a test database environment▪ Troubleshoot database problemso Plan and implement scheduled-backup and recovery of user files and database.o Prepare technical reports on the operation of the systems.o Prepare general Reports in Excel and by help of simple SQL querieso Facilitate the IT-purchase cycle.o Regular inventory and maintain up to date IT-inventory records.o To conduct training for the end users on IT awareness, IT policy and procedures.Projects:o Attendance/ Payroll systemo Gate Pass Management system,o Safety Care Software development/ implementationo RS-Net Cloud Based online ordering systemo Development phase on RS Plus projecto Connection of fibre optics between the Corporate office and factory

Kathmandu, Nepal

o 1st level in-bond call support of the Banking software used (Bancs2000 and Finacle)o Help client/banking staff on user creation and maintenance/Access Control over phone.o Maintain/record calls in Help Desk database.

Post Graduate Diploma In Business Enterprise, Business, Management, Marketing, And Communication, B

Activities and Societies: Social Work, volunteer services for students Post-Graduate Diploma in Business Enterprise

Education record

Master'S Degree, Computer Science, A

Activities and Societies: President of Student's Union from 1996-1999 Bachelor degree in Computer Engineering

Intermediate In Science, Physics

Activities and Societies: Sports activities, campus activities Intermediate in Science

Slc, Maths, Science, 1St Div.

Activities and Societies: Boy Scouts, Leadership Training Service (LTS) School Leaving Certificate, Finished 10th Standard.