Bhusan Bhandari Email & Phone Number

Auckland, NZ

Auckland, New Zealand

130 Kerrs Road, Auckland

As an EUC engineer, my role was to analyze and solve incidents that were unable to be resolved by our service desk. I worked on continuous improvement to all our platforms.- Extensive use of ServiceNow to manage incidents and problems and raise technical changes to our client's environment.- Provided technical support for endpoint management platforms.

8 Stanley Street, Auckland

o Implement and coordinate help desk processes and procedures.o Maintenance of Hardware, Network, OS, Application Software within KR environment.o Manage the call logging process including escalation and call allocation.o Resolving HW/Networking issues within corporate office, Remote desktop Support for external KR Staffs.o Train users on uses of.

Auckland, New Zealand

involved in Police Project for Spark NZ for NZ Police in different Police stationso Replacement of old devices with new systemso Check, implement new systemo Make sure Desktop/ Laptops, notepad and other IT peripherals are connected to network

Auckland

o Customer support o Pre /Post-Sales Technical Supporto IP Camera, GPS Tracker Support o Installation, upgrade and maintenance of computers/ Laptops and IT peripherals

33 Ardmore Street, Wanaka

o Serve Customers/ Direct Saleso Looking after Sales/ purchase/ payments operations of the businesso GST returns, IRD formalities/ Payroll/ wages payment/ PAYE

Auckland, New Zealand

o Maintain Updated record of all clientso Prepare checklist for all data received from customers before activation.o Manage the call logging process including escalation and call allocation.o Configuring and setting up workstations, including software, WIFI setup, printers and support as neededo Create, Modify, Delete users of running system.o Maintain and.

Rangiora, Canterbury

o Implement and coordinate help desk processes and procedures.o Manage the call logging process including escalation and call allocation.o Maintain applications interface logs, resolving issues when appropriate.o Imaging and building of computers/Laptops, configuring and setting up workstations, including software, WIFI setup and support as neededo.

Hoon Hay, Christchurch

• Deliver Highest Standard of service,
• Comply with BP’s Health, Safety, Security and Environment policies and procedure.
• Upmost Customer satisfaction
• To adhere food hygiene and BP processes and procedures at all the times.

Hetauda, Nepal

• o Implementation and maintenance of IT Security Policy and Procedure as guided by the parent company Unilever UK and Check and review DR Plan every six months.o Customer Support on ERP, supporting software & web based.
• Create, modify delete database users
• Maintain, Modify and remove user access to applications
• Backup and restore databases
• Create a test database environment
• Troubleshoot database problemso Plan and implement scheduled-backup and recovery of user files and database.o Prepare technical reports on the operation of the systems.o Prepare general Reports in Excel and by help of.

Kathmandu, Nepal

o 1st level in-bond call support of the Banking software used (Bancs2000 and Finacle)o Help client/banking staff on user creation and maintenance/Access Control over phone.o Maintain/record calls in Help Desk database.

Post Graduate Diploma In Business Enterprise, Business, Management, Marketing, And Communication, B

Activities and Societies: Social Work, volunteer services for students Post-Graduate Diploma in Business Enterprise

Education record

Master'S Degree, Computer Science, A

Activities and Societies: President of Student's Union from 1996-1999 Bachelor degree in Computer Engineering

Intermediate In Science, Physics

Activities and Societies: Sports activities, campus activities Intermediate in Science

Slc, Maths, Science, 1St Div.

Activities and Societies: Boy Scouts, Leadership Training Service (LTS) School Leaving Certificate, Finished 10th Standard.