Twenty-five years of result-oriented experience spanning Service Delivery Management, Integration Services, Project Management, Release and Change Management and IT Application Development. Accountable for provisioning and managing On-Premise and Cloud-based Non-Production Environments as a Capability and Service for Business Transformation Programme at Inland Revenue. Expertise in providing services as a business partner by understanding business initiatives and implementing managed services solutions. Proven track record of successfully managing production service delivery and maintaining long term relationships with government agencies, commercial vendors and strategic suppliers. ITIL Expert, Certified Project Management Professional (PMP) and Executive MBADiversified international exposure and experience in dealing with multi-cultural workforce. Team orientated with a collaborative working style and agile mindset incorporating servant leader attributes. Core Competencies~ICT Service Management and Business Improvement~Client and Vendor Management ~Line Management~Customer Relationship Management
Listed skills include Business Process Improvement, Telecommunications, Change Management, Software Project Management, and 34 others.