Develop Cloud-based Products & Services powered by AI

As Global Head for Apps & Dev teams, Responsible for various IT projects & products, managing large global teams, managing budgets, and building global technology dev center of excellence aligned with our key business and financial objectives, while ensuring security and compliance across all programs.Following are some key initiatives & cost-saving measures taken to enhance productivity, and modernize existing processes and technology.- Build Development CoE, DevSecOps, FinOps Process- Unified Data Strategy - Enhance CX & Agent Productivity- Delivery & Operation Excellence through digital transformation and automation - Various integrations pertaining to CRMs, ACDs, WFM, ERPs such as Infor/Lawson, SAP S4 Hana, Oracle HCM applications

Director, Software Development, CXTISuccessfully led product development and strategy that aligns with the business and customers' overall strategy in building cloud-based products and solutions in CPaaS/CCaaS space. Spearheaded several AWS initiatives by ideating, designing, and building POCs, and MVPs deployed in the cloud using the DevSecOps approach. Helped org in achieving key AWS competencies, AWS Consulting Partner, and AWS Service Delivery Partner status.Worked closely with customers, sales, executive leadership team, product managers, architects, professional services & engineering teams to ensure that they have what they needed to be successfulLed efforts in building Omni-channel, NLU/NLP, BOTS, Messaging, and AI/ML-based products/solutions using IaaS, IaC, CPaaS using AWS cloud, and DevSecOps/Agile process across various verticals such as Contact Centers, IVR, Telecommunications, Banking & Finance, Fintech, Healthcare, Retail, and Technology services. Tech Stack: AWS Services, DevSecOps, Agile, CI/CD, Security, Github/SVN, AI/ML, NLU/NLP, Java/C++, Python, NodeJS, JavaScript, ReactJS, MVC Frameworks, Apache Tomcat, CRMs, RDBMS, NoSQL, Shell Scripting, JIRA, PM Tools

• Play a strategic role in the technical roadmap definition of products, Define technical strategies and objectives for the product portfolio collaborating with architects, product management and other teams• Leads and manages the execution of various products development, quality assurance, process improvements as technology leader help contribute towards and protect annual revenues. • Led large team comprising of managers, architects, technical leads and software engineers. Responsible for team's goal setting, performance measurement, and hiring/ firing decisions (direct reporting lines)• Proven experience in building high-performance teams and scalable best-practices in an engineering organization • Served as a technical expert representative across teams, clients, and other CIT stakeholders. • Delivered alternative technical solutions to meet client requirements as and when needed.• Defined, communicated and enforced processes, automation wherever needed and coding standards. • Proactively tracked and identified new opportunities to improve our strategies that helped reduce CAPEX• Consistently delivered high-quality services to our clients.

• Led the design and development of speech based product that provides reusable framework components to build speech applications in RAD mode.

Consulting - Architect & Tech-lead for Information Systems Group, at Prudential Securities.Consulting - Diversified (now Transamerica) Customized Retirement Tech Solutions.

Analysis, Design & Development

Analysis, Design & Development