Bhushit Bhardwaj Email & Phone Number

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

• Assessed more than 500 articles in a week, compiled user profiles & investigate, escalate or resolve issues that are reported by the users.
• Showcased problem – solving skills to continually deliver value to the client and enhance end user experience
• Achieved 22% more from the base productivity target in the initial month for which I was rewarded with a Golden star.
• Researched and compiled up to date client policy’s & guidelines for helping the team mates to resolve inquires under a defined procedure

Dublin, County Dublin, Ireland

• Assessed 70 plus tickets though Zen-desk daily, with duties of signing up new customer, retrieving customer data and presenting relevant promotion’s.
• Received an average customer satisfaction rating of 85 % to date, 10 % higher than the company average
• Assisted KYC team of signing up new customer & retrieving customer data and Marketing team for identifying and acquiring customer base through promotion.
• Streamline work flow process on Confluence & SharePoint, to assist co-worker and improved customer resolution time & enhanced end to end user experience
• Contributed in creating a Digital Marketing Plan for 4nd quarter and working on the rollout alongside marketing team
• Spearheaded a project of creating a dashboard and data sheets while enhancing the visual aspect of the data using Power BI.

Dublin, Ireland

• Conceptualised & designed E-Commerce website with WordPress software & Woo Commerce Plugins, reduced development cost by 40%
• Created blog posts and articles to interact with the target audience on LinkedIn and Facebook, achieved first quarter KPI’s in 11 weeks
• Supervised product packaging design, photoshoot, video creative’s and media buying for advertisement’s
• Worked on implementation of marketing strategy’s & campaigns, generated monthly marketing reports on results of campaign’s
• Established HubSpot Content Calendar that aligned with social strategy in order to streamline process and increase efficiency
• Launched SEO campaigns and consistently updated keywords search for organic reach & website ranking

Surat, Gujrat

• Constantly exceeded 250 cold and follow-up calls weekly, earned a recognition as top 5 sales coordinator based on call volume
• Identified & delivered potential customers through lead generation pipeline; achieved 62% conversion rate
• Assessed the regional trainer and market manager in delivering large scale training’s and represented as an ambassador in various Trade fairs
• Analysed sales growth and opportunities in territory through Salesforce CRM to create presentation for monthly and quarterly meetings
• Compiled surveys with Survey Monkey for assessing customer satisfaction (CSAT & NPS)
• Developed interpersonal skills while contacting different prospects for recruitment.

Noida Area, India

• Was awarded a gold badge for my performance at the internship.
• Learned numeracy and analytical ability by researching on the View count of a new news series.
• Developed influencing and negotiation skills while doing group interviews for a new television commercial.
• Learned and used SPSS [The Statistical Package for the Social Sciences] while evaluating there market research of trends and market competition.
• Showcased team work while working under the studio management team

Master'S Degree

Student Exchange Program

Student Exchange

Bachelor'S Degree