● Led a team of HR professionals to successfully implement a company-wide diversity and inclusion initiative● Developed and implemented a comprehensive employee engagement survey that identified key areas for improvement in the workplace● Developed and implemented a comprehensive onboarding program that reduced the time to onboard new hires by 40%● Developed and implemented a comprehensive employee relations program that improved employee retention.● Developed an employee recognition program that improved employee satisfaction and morale.● Conducted exit interviews to understand the root causes of employee attrition and develop strategies to reduce turnover.● Analyzed employee data to provide insights into trends in attrition, retention, and promotions.● Created and maintained a customer database to track customer activities and preferences.● Developed and implemented a customer loyalty program that increased customer retention.● Monitored sales performance and provided feedback and coaching to sales representatives.● Collaborated with cross-functional teams to develop and coordinate promotional activities.

• Leading Recruitment, organizational development, and organizational effectiveness processes/initiatives for all sites and office locations.• Assisting in the strategic development and planning process.• Providing direction and counseling regarding human resources aspects in operations to the management as and when required. • SPOC regarding human resources topics & compliance.• Leading development, implementation, and auditing of policies and procedures.• SPOC for benefits, compensation, and payroll-related process for all employees.

• Work effectively with Human Resources, business colleagues and leadership team regarding recruitment, performance management, restructuring, coaching, training, and special projects. • Coach and support line managers in leading and managing their people including through HR systems, leadership development, workforce planning, policies, and talent processes. • Provides strategic advice, counsel and consultative solutions to executives on people management aspects of their business through team effectiveness, executing change management strategy and employee engagement solutions. • Advises the business in establishing clear and attracting internal career paths for their organizations.• Assist the business with Manpower Management (Talent Reviews, Succession Planning, High Potential Development, and Executive Coaching).• Coordinating with HOD and getting the MPR form duly approved.• Preparing Job Descriptions for new jobs along with the department heads. • Sourcing and managing profiles through various portals and networking sites like Naukri.com, Monster.com, and Linked In. • Initial interviewing of candidates for all open senior-level positions.• Salary negotiations and reference checks from previous Employers via a third party. • Verifying documents and updating policies & rules of the company to the newly appointed candidates.• Introducing the new entrant to the organization via Email.• Preparing Appointment Letters for New Employees and handing them over to the employees. • Probation Reviews are conducted for newly joined employees and trainees quarterly and half-yearly. • Taking actions as per review to extend/Confirm after half-yearly review. • Generating Confirmation Letters to the confirmed employees. • Maintaining employees' files and records. • Communicating HR policies as and when there is a modification.• Preparing new modifications in policies after consulting the Managing Director.

• Searching Doctors from LinkedIn and approaching them with opportunities.• Getting their CVs formatted according to the NHS standards.• Getting their file compliant as per the NHS standards.• Sending their CVs to the hospitals having vacancies.• Negotiating for rates with the hospital as well as doctors.• Maintaining the rapport with the doctors.• Creating good terms with hospitals.• Helping out doctors with their payments.

• Receipt of requirement of manpower from various department heads.• Scrutinize them and get approval from concerned authorities if the post is new.• Prepare a recruitment budget and CTC for the employee and get approval.• Send interview call letters/emails as required.• Conduct Interviews through panels. • Preparation of offer letters as required.• Preparing monthly reports on the status of the offer.• Organizing a 1-day induction program for recruits, Introducing HODs.• Employee Verification checks.• Ensuring the medical check-ups are done for recruits.• Circulating organizational announcements about new joiners• Preparing Appointment Letters• Opening a new file and Closing the Resigned employee's File.• Make sure all Employee files are maintained safely with care.• Make sure all personal records are available in the files.• Periodic Personal file Auditing.• Keeping track of existing and ex-employee master data.• Maintenance of HRIS.• Intimating the concerned HOD/Manager about the due dates for confirmation.• Conducting Confirmation Appraisals.• Preparing Monthly attendance and collecting attendance from all branches.• Calculating Leaves as per the eligibility, Maintaining Attendance records, Leave DATA of the employees• Issuing access cards & handling access control fingerprint biometric devices.• Issuing show notice to unauthorized leaves employees.• Supervise and manage all day-to-day office administrative activities.• Coordination and maintenance of systems related to Housekeeping.• Vendor Management & Office Administration.• Query and grievance handling of the employees.

● Managed a team of 40 people and took care of their shift time, break time, leaves, and schedule adherence.● Worked on the workforce management tool for managing the team, and their leaves and to manage the availability of the workforce to handle the predicted chat inflow to meet the daily service levels.