-Successfully resolved most IT-related issues within agreed SLAs, reducing overall ETA.-Identified, tracked, and resolved software bugs using JIRA, ensuring timely fixes and maintaining high software quality standards.-Managed codebase changes using Git, ensuring minimal disruption to ongoing projects and clear documentation of all changes using Confluence.-Acted as a key support member for various departments and teams.-Facilitated communication with directors and stakeholders to inform decisions regarding the company's future strategies and daily operations.-Acquired knowledge in Kubernetes and Docker, contributing to reduced code deployment time.-Proficiently managed multiple AWS deployments within four weeks of starting.-Processed change requests through structured workflows, conducted impact analysis, and maintained configuration management databases to ensure accuracy and compliance.-Maintained and improved the database for directors, making required information easily accessible.-Ensured a high-quality codebase and framework using NodeJS and Vue.

Handled BAU support activities• Established and managed the company's database, ensuring data integrity and optimisingperformance for web applications• Planned and executed strategies for web application launches and marketing processes,coordinating with cross-functional teams to achieve project goals.• Led a team of developers, conducted regular meetings, and mentored team members toenhance their technical skills and ensure project deadlines were met• Processed change requests through structured workflows, conducted impact analysis, andmaintained configuration management databases (CMDB) to ensure accuracy andcompliance.• Conducted root cause analysis and resolved bugs using JIRA, ensuring timely fixes andmaintaining high software quality standards.• Increased operations performance by 18% through effective team management and processoptimisation.• Implemented and documented changes in the AWS environment, managing codebasechanges with Git to ensure seamless integration and minimal downtime.

Managed the hotel's reservation system, ensuring smooth operation and timely resolution oftechnical issues.• Implemented and maintained customer management software to improve efficiency andenhance guest experiences.• Handled guest information and booking data securely, ensuring data integrity and privacy.• Analysed front office processes and recommended technical enhancements to streamlineoperations and improve service delivery.• Assisted guests with technical inquiries related to hotel services, providing clear and effectivesupport.

Oversaw the implementation and maintenance of the restaurant's ordering and inventorymanagement system, ensuring accuracy and efficiency.• Analyzed sales and inventory data to identify trends and make data-driven decisions tooptimize operations.• Documented all operational processes and technical workflows to ensure consistency andsupport training efforts• Provided training to staff on the use of the restaurant's POS and inventory systems, ensuringproficiency and reducing errors.• Identified opportunities to automate routine tasks, improving overall productivity andreducing manual workload.