H3Mart is B2B Procurement & Fulfilment Automation platform for Small & Medium Businesses.✅ Develop, hone, and execute new and improved procurement strategies across all channels of purchasing.✅ Automated RFQs with system-selected best prices available for regular SKU which resulted in time-saving for procurement managers.✅ Support the development and management of our outsourced vendors inclusive of compliance to agreed service levels and other associated metrics.✅ Perform cost analysis and set appropriate benchmarks. Market price analysis and price benchmarking for critical high revenue generating SKUs. Done cost savings for the organization of around 3 million INR.✅ Analyzing spending, payment plans, and other metrics, developing data-driven actions tomitigate risk and ensure proper resource allocation✅ Evaluated market conditions and trends helping to develop specific short/long-range cost/technology strategy roadmaps.✅ Utilized strategic sourcing methodologies and technologies in identifying opportunities, developing RFPs, managing the sourcing selection process, and negotiating/developing contracts✅ Streamlined deliveries by introducing the best logistics partners in the market based on the volumes, 3PL, FTL, and introduced a rail transport system (contract Vendor) to reduce the TAT and fast deliveries, which resulted in a good customer experience.✅ Done special projects on Price variance, and customer retention and identified CAPEX, and APEX SKUs for the Horeca segment by analyzing data on customer consumption✅ Streamlined sourcing of Housekeeping and Guest Amenities SKUs by selecting top-category vendors across geographies.✅ Increased Vendor base 3X times by onboarding strategic sector-related manufacturers for various SKUs across India.

Meesho is India’s fastest growing internet commerce company, want to make eCommerce accessible to all. Meesho's vision is to enable 100 million small businesses in India, including individual entrepreneurs, to succeed online. Mission is to democratize internet commerce by bringing a range of products & new customers online. What started, six years ago, as a reseller-focused platform enabling millions to sell online, has now emerged as a single ecosystem connecting sellers, to consumers and entrepreneurs.✅Monitoring the performance metrics of Outsource Call Centre that handles last Mile ticket flow (800 tickets a day).✅Handled end-to-end Supply chain process for the POPSHOP business vertical from Sep 2020 to Oct 2021 of 2 Lakh shipments per day volume. Including First mile, Mid mile, and Last mile duties with Ownership of Lost and Damages and Refunds. Automated customer complaint system.✅Ensuring prompt responses to queries /concerns raised by the Customer Support Team by highlighting to Last Mile Logistics Partner.✅Building and implementing SOPs. Managing the workflow of day-to-day tickets raised related to Last Mile complaints.✅Handling End to end NDR process& managing both Call Centre & Logistic Partners, Ownership of the whole NDR process with a success rate of 79%.✅Ensure the designated Service Level Requirements, Customer promise dates, FAD, NDR, S2D & all such KPIs are achieved daily and monthly.✅Communicate with Last Mile Vendors for Lost & Damages working data. Negotiated 20 million INR worth of Damages and claimed 59% of the value.✅Work with Internal teams for reconciliations for Disputes of Weights, Lost in Transit, etc.✅Conduct meetings with cross-functional stakeholders for new policy/strategy implementation.✅Reports/ Dashboard making for performance visibility of various metrics.

Bizongo is India's first B2B marketplace catering to the massive packaging vertical. Founded in 2015, Bizongo is disrupting the $40bn packaging Industry by making packaging procurement an easy, seamless, and efficient process for businesses across India. It offers end-to-end packaging procurement and innovation solutions to small, medium, and large businesses across sectors like retail, wholesale, e-commerce, shipping, agriculture, restaurants, and hospitality. As QA&Ops Executive I look after all packaging operations and QC activities and Procurement, like incoming, in-process, and dispatch audits. ✅Day-to-day production follow-up from suppliers/Vendors. ✅New product sample development and approval. ✅Looking after machine calibration ✅Control of records and documents etc. ✅Regular Vendor Visits & QC checks of all categories such as Rigid Packaging, flexible packaging, and Fiber category, etc. Vendor Development & vendor management. ✅All Fulfillment related activities. ✅Warehouse Operations and SAP. ✅Partner Performance and Compliance.

✅ Co-ordinating with Vendors and external stakeholders for dispatch plans.✅Incoming and in-process inspection.✅ Pre-dispatch Audits and Transport allocation.✅Order Management and Fulfillment category-wise (Fiber, Flexible, rigid packaging), etc.✅Partner Performance and Compliance.✅QC Documentation and recording.✅Stock transfer of different packaging materials to various clients, based on their requirements.✅Control of data like pending material shipped.✅Inventory Management.

✅Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.✅Achieved quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.✅Meets quality assurance financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.✅Developed quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.Achievement: •Implemented ISO 22000 FSMS in the organization. •Played a crucial role in developing a new product of juice containers beverages which resulted in revenue growth of 2Cr for the Organization.