Bhuwan B. Email & Phone Number

Mumbai Area, India

SPOC for client, vendor and teams for new and ongoing projects deliveryDevelop strategies for managing IT projects and its successful deliveryProactively identify risks, address issues, and develop mitigation strategies to ensure zero impact on running processes/systemsMonitor service Desk and ensure the services are running by uptime of 95% Ensure minimum backlog tickets service desk portal left and optimum service get delivered to client. Manage end-to-end project delivery within schedule and budget as per plan documentEnsure the processes and procedures of company standards are being followed and maintained.Clearly articulate requirement and produce detail plan/estimate and manage interdependenciesMeet the SLA and OLA while delivering service as per contractual agreementsMonitoring implementation of plan in emergency situations and prepare disaster recovery plan.Reviewing client feedback & service delivery status for opportunity of service improvementCoordinate with the support/maintenance team to ensure smooth transition to BAUProviding support to business operations by ensuring maximum IT performance & service SLA standard

Coordinated with management/board to identify & prioritize in development projectsLiaised with regional Management & Senior Vice President and ensured correct development of action plans for timely resolutionHeaded multiple concurrent projects and ensures their completion within agreed-upon results, schedules and budgetsManaged contract negotiations for hardware, software and services related to worldwide data communication connectivity & voice communicationsHandled infrastructure changes through change control processes & proceduresEnsured that SLAs are met at a personal and contract level for calls, tickets, and other deliverablesConducted Research & proposed new technology, techniques and strategies for improving service delivery

Mca, Computer Science

MCA

Bachelor Of Science (B.Sc.)