Bhuwan Pant Email & Phone Number

Guragaon

Account Manager – Business Intelligence and ConsultingAs a part of the GBC team colloquially Advisory Services, entrusted with responsibility of managing multiple Business Intelligence accounts which develops Policy compliance and Savings dashboards on platforms like Tableau, and MS Excel. Presenting consultative strategies and solutions to both internal and external clients to achieve client goals and specifications.Assisting various multinational & global clients with strategic business intelligence, cost management & program management strategies.Building and maintains strong and trusted partnerships with key players and decision-makers within client organization and American Express.Identifying and implementing change management process by using effective data segmentation, patterns and trends identification.Producing a multiplicity of reports, by means of Microsoft Access and Excel, to satisfy client’s needs.Working in an organized manner, utilizing established procedures to meet or exceed predetermined performance standardsUsing linear programming models to optimize clients’ expense management solutions.Maintaining service level agreement on quality and delivery turnaround time. As a part of the Global Quality Panel team, took various initiatives to improve the quality of deliverables.Produce client reports & deliverables in an accurate and timely fashion with the ability to interpret the data before presentationImproving the reporting capabilities & reducing the time taken to generate the reports through various automation projects.Consulting/Recommendations to clients basis their travel spend and directly adding value to increase savings and incremental yields.Designing the methodology of approach and collecting the required data from all available sources. Own client satisfaction ensuring a superior client experience.

Gurgaon, Haryana, India

Calculated refunds on partially and wholly unused International tickets.Processed refunds on US domestic as well as international itineraries in base fare with all the taxes.Recommending opportunities to optimize revenue via schedule or capacity changes.Update monthly Production report and responsible for the work allocation on daily basis.

Gurgaon, Haryana, India

Involved in fares construction, calculation, and recalculation of itineraries and assisting United Airline’s reservation and ticketing Agents including the North American Travel Agents & Consolidators in fare recalculation.Involved in fare pricing, interpretation of fare rules along with resolving pricing issues and creating automated/manual pricing records using multiple GDS like Apollo, Sabre and Amadeus.Worked with sales team internally, where we had to make outbound calls for ticket issuance and closing of sales.Responsible for conducting on the job training for new hires and providing constructive feedback by timely monitoring and evaluating performance adhering to the norms of United Airline’s quality parameters.

New Delhi Area, India

Giving solutions to the travel agents of the North America in Apollo gds.Guided them with correct commands to store pricing record, issuance of tickets and making changes in the PNR.

New Delhi Area, India

Prepared travel arrangements for the passengers of North America for Ex-USA travel.Created itineraries as per the passenger’s request, quoted fares manually through fares sheets and issuing tickets.Involved in negotiations with the passengers for changes and closing of sales.

New Delhi Area, India

Explained features, benefits and policies of different products based on the customer requirement.Providing banking advisory services to the customers by understanding their investment needs, risk appetite and other relevant factors.Maintained very strong relationship with the customers in person via calls and emails.