Bhuwan Chhetry Email & Phone Number

India

We bring Mediterranean experiences to singular collaborative spaces.

Nepal

#Led the development and deployment of Chatbot, gems and AI-based integration into theexisting systems.#Led the support team, while empowering talent with cross-functional leadership training.#Focused on major pain points, while driving organizational key performance indicators byliaising with interdepartmental teams (operations, finance, marketing and commercial) for a seamless customer experience.#Managed projects include but not limited to cost per order (CPO), Customer and Sellerexperience, Net Promoter score (NPS), Customer Relationship Management (CRM) viaTransactional communication (SMS, e-mail, PNs), and Help Center (Knowledge Base).#Achieving proactive & reactive quotas, standards, and benchmarks aligned to an operationalbudget.#Major campaign planning, review mechanics and their implementation on the platform.

Kathmandu, Bāgmatī, Nepal

#Collating daily operational blockers and designing the standard operating procedure.#Streamlining existing processes and developing new strategies, deep diving into challenges whileworking into parallel developments, with the aim of enhancing the buying and selling experienceon the platform.#Developed and implemented Business Processes for Daraz Marketplace and SOP's to runbusiness (BAU) efficiently.#Perform regular Spot checks and Mystery audits while implementing the feedback#Daily website review for on-site information, system bugs and payment failures. Push andresolve incoordination with the business stakeholders.

Kathmandu

#Conduct onboarding process for new hired batches.#Documenting and reporting the service quality level to maintain the brand value.#Conduct daily huddle sessions and team feedback sessions based on performance.#Identifying the training objectives while implementing the latest training programs.#Developing, implementing and managing compliance.#Actively looked for solutions through logical reasoning and data interpretation skills to identifytrends on appropriate channels.

Bengaluru, Karnataka, India

#Demonstrated end to end ownership of every seller interaction coupled with proactive problemsolving and providing exceptional support to sellers.#Liaised with other departments such as Customer Service, Merchant Investigations, or Paymentsteams as required to resolve Seller's issues and questions.#Maintained acceptable performance metrics such as quality, productivity and first contact resolution.