Bhuwanesh Kumar Singh Prince2®, Aws®, Itil®, Asm®, Mba It Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

Senior Project Manager for the Workday Finance ERP implementation project, I orchestrated the comprehensive coordination of the entire ERP implementation lifecycle. This included developing a detailed project plan, tracking project status, creating templates, and promptly identifying and escalating issues. I also took charge of leading testing efforts across multiple tracks, such as OTC, RTR, PTP, Fixed Assets, Banking & Settlement, etc. Implemented change management and cutover plans, ensuring a smooth transition. Executed resource planning and allocation, managed stakeholders effectively, and led the team to achieve milestones, culminating in the successful and timely Go-Live of the project.

Bengaluru, Karnataka, India

Leading In Market Quality & Projects, I strategically connect Supportability leaders, Engineering teams, and Analytics ops to drive initiatives, track product issues, and facilitate seamless operations. Partnering with ISG PGs and quality organizations, I address business challenges and steer in-market initiatives. As a representative at TCE forums, I champion continuous improvement in system quality, supporting goal achievement while monitoring and investigating outliers. Efficiently managing product Workload, Contact, and Dispatch Reduction initiatives, I contribute to the development and improvement of in-market quality standards. In my leadership roles, I've overseen diverse projects, collaborated across teams, and provided innovative ideas for time-saving solutions

Bengaluru Area, India

Led the transition of engagement from a prior organization to Infosys, overseeing end-to-end management of deliverables for the seamless migration of people, processes, and technology. Developed a comprehensive project plan, ensuring alignment with stakeholders and managing change communication to external parties. Orchestrated internal and external governance to foster effective communication among all stakeholders. Ensured the project deliverables adhered to contractual commitments. Proactively identified, mitigated, and communicated project-related risks through appropriate channels

Bangalore, India

Managed escalations, Root Cause Analysis (RCA), CSLA signoff, and implementation, ensuring effective control framework, process delivery, incident management, risk assessment, & corrective action plans.Led team management initiatives from Hire to RetireLed the Automation Team reporting to the Senior Manager (Continuous Improvement and Projects).Ensured timely and budget-compliant delivery of automation projects for Accounts Receivable & management reporting.Identified automation opportunities for onshore & offshore processes, developing & implementing cost-effective and scalable solutions.Provided automation solutions across Microsoft products (Outlook, Excel, SharePoint, Internet Explorer) using VBA and non-Microsoft products using Robotics and Technology.Managed multiple deployments & sub-projects concurrently.Led the automation of the Mail Graft Tool, streamlining outgoing emails for the Collection process.Oversaw finance-related projects, ensuring schedule & budget adherence. Motivated, monitored & measured staff in alignment with company targets & performance standards.Role in SAP Testing and Deployment:- Actively contributed to SAP deployment for Ernst and Young UK & ROI from July 2016 to date.Led responsibilities encompassing testing, including System Integration and User Acceptance Testing, for Ernst and Young UK & ROI.Conducted training sessions and exercises for training departments, specializing in data conversion & migration from the old ERP to SAP.Oversaw the entire deployment process, engaging in Planning, Design &Testing requirements.Demonstrated a keen understanding of client requirements and actively facilitated the implementation Played a pivotal role in making clients comprehend the tool, providing training on both basic & advanced usage.Led the initiation and successful execution of multiple projects, including SAP testing on the FSCM Module for Dunning, Project Monsoon, Project Black Coffee, and Upshot

London, United Kingdom, Bangalore, India

Successfully lead and managed a team of 28 members, overseeing daily activities to ensure smooth operations.Accountable for maintaining team adherence and monthly shift scheduling, handling escalations, and managing key business metrics such as SLA's, RCA, and CSLA.Conducted in-depth analysis of SLA misses and errors, initiating continuous improvement strategies and driving process improvement projects.Generated comprehensive dashboards and scorecards for management reviews, ensuring transparency and accountability.Implemented performance management practices, including appraisals, yearly ratings, and weekly reviews for both internal management and clients.Conducted one-on-one feedback sessions and provided coaching to enhance team performance and resolve conflicts.Applied knowledge management strategies and facilitated career and skill development opportunities for the team.Key Project Experience:-Riverview LLP [Melbourne] – Led the successful transition of a new client, managing the complete shift of AR & Billing processes. Oversaw the migration from their legacy system to the EY system, meticulously mapping processes to meet EY standards. Ensured the generation of comprehensive transition documents at each phase and secured final sign-offs within the stipulated time frame. Conducted monthly reviews on process performance, addressing challenges and process changes while maintaining stringent quality control. Received commendations from leadership for timely and high-quality project delivery.One Point Access – Spearheaded the creation of a new web page consolidating all essential links and tools utilized by the team on a daily basis.Initiated to streamline navigation and minimize time spent on accessing various tools, resulting in improved efficiency.Successfully completed the project within a timeframe of 3 months, providing a centralized hub for seamless access to critical resources.

London, United Kingdom / Bangalore, India

Handpicked by partners to resolve longstanding system issues, successfully closing loopholes and implementing effective solutions.Eliminated process gaps, garnering satisfaction from all Engagement Teams.Led a project with regular updates to global leaders, ensuring transparency and accountability.Maintained regular communication with Engagement Teams, guaranteeing alignment with objectives and seamless day-to-day operations.Ensured timely delivery of work deliverables according to agreed-upon SLAs with stakeholders.Developed and implemented productivity metrics, providing clear insights into individual and team utilization, with monthly reports to management.Played a pivotal role in coaching, mentoring, and developing team members in essential skills, including process flow, technical proficiency, customer service, and time management.Identified process gaps and improvement opportunities, collaborating with Service Delivery leaders to streamline processes for efficiency and risk reductionProjects Handled –Initiated the implementation of BPMS (Business Process Management System) to streamline document creation and SOP (Standard Operating Procedure) development. Successfully structured documents in three tiers – Overview, Detailed, and Descriptive modes, catering to various levels of management. Achieved Yellow Belt certification in recognition of contributions to process optimization

Bangalore

Played a pivotal role in stabilizing the newly established UK transition process, implementing a quality framework.Subject Matter Expert (SME) in the team, overseeing quality assurance in all transactions, and managing the creation and updating of SOP for seamless day-to-day operations.Ensured smooth application of cash and payment allocation, maintaining impeccable Bank Reconciliation standards.Led the Refund review process and contributed to maintaining team accuracy above 99% for nine consecutive months.Acted as a shared Full-Time Equivalent (FTE) for two teams for a year, earning appreciation from both leaders.Introduced MACROs and process simplifications, reducing processing time and enhancing efficiency.Facilitated comprehensive training for team members, ensuring their continuous growth.Recognized with the Turbo Idea Leader award for presenting impactful cost-saving ideas.Took on the responsibility of New Hire Training, contributing to the onboarding success of team members.Achievements in Process Innovation:Presented and implemented numerous ideas, enhancing process efficiency and reducing Full-Time Equivalents (FTE).Recognized with Turbo Champ and Turbo Leader awards for outstanding contributions to process improvement.

Bengaluru Area, India

Efficiently mastered the US Team's processes, securing the first reward within 6 months of joining. Garnered multiple performance rewards within the first year. Recognized for submitting process efficiency ideas and serving as the primary point of contact for idea implementation. Consistently met and maintained high accuracy standards expected by clients. Proactively attended weekly quality calls and adeptly managed Bulk Requests without any complicationsAchievements - Received numerous Best Performance Awards in addition to Rave Appreciation

Bengaluru

Worked as credit controller, managed Portfolio of accounts, collection calls to debtors, invoice generation for settlement. Expertise in skip tracing debtors, legal estates & bankrupt account, debt consultation. Followed compliance guidelines set by the company & the Australian regulatory authorities. Ensured there is no data violation or privacy breach. Received Performance awards along with Certificate of Achievement for delivering continuous success.

Mba It, Information Technology

Bachelore Of Commerce, Finance & Accounting