Adv. for sweeps & ecomm | BH Traff - MediaBuying team

Former co-founder of CPA network for sweeps / ecom

-Full support of media buying teams, publishers and networks-Developing, maintaining, and growing business with advertisers.-Participation in conferences, finding new contacts, verticals and products, establish communication with current partners, multi-language conferences.-Managing weekly and monthly reports, analyzing data, draw conclusions and developing recommendations.-Solving situations of unpaid traffic, discussing options on its payment, finding points and arguments to convince to pay a total amount of poured/cut/hold traffic.-Assisting in the training of new employees.-Building long-term and productive relationships with partners.-Work with a large number of different traffic sources.-Fraud management

Licensing Consultant with Microsoft’s Commercial, Public Sector, and Worldwide Volume Licensing Division. Ensuring compliance of sales orders with Microsoft Policy and Sales Directives.• Support the sales department with all required transactional needs in creation of client documents;• Support worldwide licensing and pricing contracts to ensure compliance andaccuracy on Enrolment Agreements;• Work within the agreed timelines, quality and quantity standards;• Create process, and analyse volume licensing contracts;• Review agreements and CPS to help maintain quality and meet established policies;• Communicate effectively and timely with stakeholders to achieve high CSAT; • Ensures all system access, documents, applications in order;• Mature decision making skills.Creation of new and renewal contracts for the worlds biggest companies using internal software. Specific coordination with the Sales and the Business Desk Departments to deliver the finalized contracts ready for the customer signature, using Microsoft Dynamics and Outlook threads. Renewals planning of the future expiring contracts, accounting, proposing suggested products configuration to the customer based on the existing ones. Strong use of Excel and other internal applications containing customers information like existing PO, agreements, concessions, amendments.

• Provide back-end support to our client’s customer;• Review data according to client guidelines;• Work within the agreed timelines, quality and quantity standards;• Need to keep up to date with events & happenings in countries of the supported language;• Participate in generating improvement ideas qualifications;• Handling, analyzing and interpreting data in a digital platform for a multinational client according to their business processes and policies with the key goal of improving user experience;• Identifying gaps and developing methods for a more effective implementation of said processes and policies;• Optimizing both workflow and accuracy in project-oriented tasks.

- Answering emails using CRM software programs.- Identifying and assessing customers' needs to achieve satisfaction.- Providing trainings and helping to the Specialist agents.- Processing of Bank Transactions using different software programs.- Handle patrons compaints, provide appropriate solutions and alternatives within the time limits.- Monitor and answer shared CRM support inboxes- Consolidate CRM users access creation and deactivation requests.- Conduct CRM analysis and reports.

- Managing incoming calls/emails and customer service inquiries for UK countries.- Identifying and assessing customers' needs to achieve satisfaction.- Place or cancel orders using different CRM software programs.- Assist with placement of orders, refunds, or exchanges.- Cancel or upgrade accounts using database software programs. - Build sustainable relationships and trust with customer accounts through open and interactive communication.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.- Take the payment information and other pertinent information such as addresses, phone numbers and etc.- Providing trainings to the junior agents.- Retention for the mounthly/yearly contracts

- Managing incoming calls and customer service inquiries for UK countries.- Identifying and assessing customers' needs to achieve satisfaction.- Place or cancel orders using different CRM software programs.- Assist with placement of orders, refunds, or exchanges.- Cancel or upgrade accounts using database software programs. - Build sustainable relationships and trust with customer accounts through open and interactive communication.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.- Take the payment information and other pertinent information such as addresses, phone numbers and ETC.

- Managing incoming calls and customer service inquiries for UK countries.- Place or cancel orders using different CRM software programs.- Cancel or upgrade accounts using database software programs.- Take the payment information and other pertinent information such as addresses, phone numbers and ETC.