Work with a team of security focused administrators that maintain the corporate infrastructure. Sample of daily job duties involve monitoring of servers, storage, and network. Respond to escalated trouble tickets and further assist Level 1 when necessary. Working with vendors, planning, and report budgets for EOL products or enhancement options. Promote project ideas for review, build documentation, and implement plans with intended scheduling.

Administrative responsibilities for both server and network infrastructure. Network environment is strictly Cisco including catalyst switches, Core, and wireless. Server responsibilities include both physical and virtual production maintenance. Rolling out updates, troubleshooting issues, and a strong focus on security.

Management including scheduled maintenance of a small business platform of 100 users involving personal computer issues, Email setup/maintenance, VoIP phones, desktop troubleshooting, and server repairs. Supporting a rotational schedule for on-call maintenance when failures occur or when mandatory remote environment changes are required. Upkeep of a multi-server environment which includes Windows Server 2003 and 2008, IBM i5, and Red Hat.

Setup or change client's Internet connection to appropriate medium (Dialup, DSL, etc.). Customer technical support provided for issues over the phone or in person for troubleshooting Internet connections, Email, and/or general computer problems. Created policies and procedures for all employees to implement when administering customer inquiries or internal issues.

Train, led, and motivated team for daily activities. Supported employees when introduced with customer conflicts on how to express the company's best practices model. Surpass weekly goals provided by home office that focused on specific products. Assisted Manager in creating weekly work schedules, replenishing product, and answering customer concerns/questions while on the sales floor.