• Establish, maintain and grow relationships with large enterprise training companies that use XtremeLab's platform to acquire training materials (courseware, exam vouchers and labs).• Onboard, update and maintain relationships with courseware authors on both training material focused on Microsoft and non-Microsoft cloud technology, AWS, CompTIA, Cybersecurity, Project Management and various programming languages.• Design and conduct outbound news, info marketing campaigns to inform subscribers and clients about platform updates, new courseware, labs and exam vouchers• Organize / lead webinars on best practices for MCTs, info sessions for LATAM training companies and info sessions on webinars covering recently added content

• Act as global liaison between Microsoft Worldwide Learning Teams, Learning Partners and Training Companies to discuss/communicate program changes, training initiatives/roadmaps, updates to courseware and the platform. Act as team lead in composing and distributing newsletters to customers with pertinent information about courseware and the training platform. • Establish, maintain and grow relationships with large enterprise training companies that use Arvato's platform to acquire $1M-3M annually worth of training materials (courseware, exam vouchers and labs).• Lead assembly and presentation of quarterly business reviews to key stakeholders at Microsoft and Arvato.• Provide escalation support to Microsoft Learning Partners, Training Companies, Colleges / Universities and internal training departments for Fortune 500 companies on Microsoft Official courseware, labs and exam vouchers as related to onboarding, partner performance (KPI) and more in the Microsoft Partner ecosystem.• Oversee registration and relationships with US government procurement agencies to allow government and military agencies to acquire training materials.• Manage support team and handle escalations while working with the backend programming and development team to address issues relating to courseware purchasing and distribution platforms, standard or custom courseware, labs and exam vouchers.• Manage VAT data processing and reporting for business transactions in various LATAM countries.• Manage collections and payment processing for complex and high value invoices. • Onboard, update and maintain relationships with courseware authors on both a Microsoft focused training material platform and a second platform with training material focused on non-Microsoft cloud technology, Cybersecurity, Project Management and various programming languages.

Global Knowledge is an Enterprise Learning Solutions Company that partners with clients to enable and accelerate the people, process and technology skills necessary to transform their business. My focus was providing in-depth, hands-on/customized training for all professionals (from experienced developers to IT management professionals) involved in the life cycle of software projects at Fortune 1000 companies.

Focused on working with Fortune 1000 companies to provide in-depth, hands-on/customized training for all professionals involved in the life cycle of software projects - from experienced developers to IT management professionals.• Marketed / sold live instructor led and online courses on various programming languages, technologies, Cybersecurity and project management techniques to Fortune 500 Enterprise programmers and business analysts.• Managed Fortune 500 company accounts with ongoing training and development needs, utilizing online based training and development platform.• Designed and implemented marketing and follow-up campaigns and strategies for sales team.• Acted as team lead on authoring responses of request for proposal (RFP) packages for prospective training clients.• Provided in-depth, hands-on, customized training for all professionals (from experienced developers to IT management professionals) involved in the life cycle of software projects at Fortune 1000 companies.

An online, collaborative learning platform built from the ground up to be a superior learning experience on the web. We have re-imagined what learning should be by taking advantage of the new world of public information, including blogs, YouTube, etc. It is self-paced but calls on multiple resources, including hands-on exercises, peer and instructor supported learning and a library of helpful materials. All to improve the learning experience.• Marketed / sold online courses/platform to be used with various programming languages, technologies, Cybersecurity and project management techniques to Fortune 500 Enterprise programmers and business analysts.• Worked with subject matter experts and instructors to ensure that the hosted content was up-to-date.• Worked with programmers to address any issues with the platform or custom content was processed and posted to meet clients needs.

I specialized in succession planning for individuals, families and businesses. I consulted for banks, CPA's, attorneys, trust companies, family offices and recommended annual insurance policy due diligence reviews for financial professionals acting as fiduciaries.• Marketed and sold financial services products (Life/Disability/Medical/Long Term Care Insurance, 401K) to help clients protect assets ranging from $100K-$5M.• Designed and implemented marketing campaigns to reach companies with $2-$5M in assets for insurance and retirement planning.• I offered group benefit programs including innovative health insurance, disability and long term care, through many other fine companies. Specialties: I provided total financial needs analysis through a network of experienced professionals with expertise in:• Advisory services• Retirement analysis and programs• Estate strategies• Employee benefit and retention services• Business continuation strategies• Trust services· I am licensed to consult and sell life, health, disability, long term care insurance, annuities and mutual funds in California. CA Life and Health Insurance License # OH17997, Series 6 and 63.· MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Group (MassMutual) and its affiliated companies and sales representatives.

I relied not only on my own knowledge and experience but also on the expertise of a team of specialists available through the Northwestern Mutual Network to provide innovative solutions and professional direction to help clients accomplish their objectives.I specialized in succession planning for individuals, families and businesses. I consulted for banks, CPA's, attorneys, trust companies, family offices and recommended annual insurance policy due diligence reviews for financial professionals acting as fiduciaries.• Marketed and sold financial services products (Life/Disability/Medical/Long Term Care Insurance, 401K) to help clients protect assets ranging from $100K-$5M.• Designed and implemented marketing campaigns to reach companies with $2-$5M in assets for insurance and retirement planning.• I offered group benefit programs including innovative health insurance, disability and long term care, through many other fine companies. Specialties: I provided total financial needs analysis through a network of experienced professionals with expertise in:• Advisory services• Retirement analysis and programs• Estate strategies• Employee benefit and retention services• Business continuation strategies• Trust services· I am licensed to consult and sell life, health, disability, long term care insurance, annuities and mutual funds in California. CA Life and Health Insurance License # OH17997, Series 6 and 63.

- Point of contact for high value clients (executives, companies accounting and compliance officers);- Worked with Fortune 500 companies including AETNA, American Express, Discover Card, E! Network, Genworth, HBO, ING, John Hancock, Showtime, Wells Fargo, Whole Foods- Managed programmers, supervised account managers, quality assurance testers and support staff to ensure software/services consistently met users needs and complied with Federal (IRS / SSA), state and local filing requirements.- Doubled annual quota of $250K; delivered more than $500K worth of revenue from sales of software & services in FY09.- Consulted w/ the executive management team to pitch & win new business:- Designed/revised marketing materials and sales strategies;- Authored responses and assembled request for proposal (RFP) documentation packages for prospective clients looking to purchase accounting software and compliance solutions;- Presented 1099, W-2 and 1042-S software capabilities in online and in-person sales presentations;- Targeted clients for direct sales (creation and placement of ads for CPA publications);- Designed content and graphics for websites, marketing materials (promotional pamphlets, newsletters, flyers, brochures and advertising materials) for sales presentations, trade shows, mass mailings and company meetings; - Drafted specifications for new features/ updates to existing software products to attract new customers.- Led contract negotiations with new potential and existing clients.- Led online educational sessions (webcasts) that covered tax compliance software, laws, rules and regulations on foreign and domestic tax forms and laws for the tax compliance community including CFOs, corporate officers, employees.-hired, trained, managed, call center employees on proprietary customer relation management system, trouble shooting technical problems, resolving billing issues, up-selling products/services and resolving/escalating calls.

- Optimized internal programming resources to ensure adherence to client budgets.- Team lead for multiple software projects (each valued at $100K+),- Responsible for data conversion and implementation of software products;- Trained teams in the use of accounting compliance software in-person and via web presentations.- Led conversion process for new accounts: - Analyzed legacy systems to author detailed project plans to extract, transform and load data for migration and implementation of software and related systems;- Implemented installation of software packages in development and production environments;- Drafted specs for code releases implemented on development and production environments based on specifications from federal and state agencies;- Responsible for processing millions of 1099, W-2 and 1042-S data records with federal and state agencies.- Led collaboration projects between clients (insurance companies, hotels, large retail businesses) and internal teams of programmers and quality assurance testers to ensure the clients compliance goals were achieved throughout the software development life cycle.

- Macintosh and Windows technical support team manager to lead and inform employees about developments and support issues with AOL software and operating systems.- Trained customer service agents on strategies, technical support, troubleshooting and billing systems.- Team lead / point of contact for escalation processing of customer issues that could not be resolved through standard technical support channels.- Conducted quality assurance testing for software and services including AOL 7.0 and AOL 8.0 software.- Provided technical support to key AOL executives, VIPs, media representatives and quality control team on hardware and AOL software issues.- Awarded for highest customer satisfaction rating in the division.- Trained call center employees on proprietary customer relation / call management system, trouble shooting technical problems, resolving billing issues, up-selling products/services and escalation process to resolve atypical customer issues that could not be addressed via standard tools