Bianca Luna Email and Phone Number

First experience in the iGaming market at Betano, sponsor of global events such as the World Cup, Copa América and several large teams around the globe. I was responsible for bringing the company's Payments & Fraud processes to Brazil, functions that were previously carried out by European squads. The main functions performed were the investigation of withdrawal requests made on the platform with VIP clients (high values) in the markets of Brazil, Peru, Chile and Ecuador, and improvement of internal processes involving the investigation of transactional/documentary fraud aimed at Latin consumers. American.

• Monitoring and investigation of transactions and indications considered suspicious of fraud, according to the customer's financial standards, geolocation and other standards coming from the merchant itself, actively contributing to the savings of millions of reais (BRL - local currency) over time, which would be unduly spent on processes and forwarded to fraudsters.• Reports to leadership on new fraud patterns, including presentations and dashboards for better visualization of chargeback numbers, avoided losses, among other patterns to generate insights for the anti-fraud team and others.• I had experience with the relationship with acquirers, understanding the brand program and helping on the front line in cases of account takeover, including handling cases with merchants and in decision making.• Developed system automation tools to detect suspicious transactions more and faster, using SQL, Excel and VBA to automate simple and more complex tasks, also contributing with the logic in creating anti-fraud rules.• Helped the legal team in judicial decisions involving cases with possible/confirmed fraud, to contribute to a better understanding of lawyers about the decisions taken by the anti-fraud sector.• Helped other areas (Support, Onboarding, Compliance, Bank) in understanding the cases and standards used by fraudsters, to improve prevention in these areas as well, so that these areas can apply anti-fraud concepts in their procedures.

Provide customer service via email, phone and WhatsApp, solving problems and requests from customers and consultants.

• Carry out after-sales services with companies from different sectors (electricity, telecommunications, automotive), with direct and/or alternating current power generation products.• Manage the relationship with potential suppliers, production, inventory, maintenance and accounting areas of the company• I was responsible for the documentation and maintenance of equipment calibrations used during the period I was employed (torquimeters, multimeters, ammeters, etc.)