Bianca Ogando Email & Phone Number

New York, Ny, Us

Basking Ridge, Nj, Us

• Led organizational design, succession planning, and talent development for multiple Sr. VP level leaders and 4100+ union and management employees• Drove and managed workforce planning, compensation planning, performance management, diversity and organizational health priorities• Managed and executed the migration of multiple business units, 1100 employees, to align with new org structure• Led business strategy with Labor Relations to identify and minimize union risks across the northeast region• Led DEI development workshops to drive "Women in Leadership" across business units• Liaison between finance and senior leaders to drive cost savings initiatives to meet yearly budgets by managing headcount, CV budgets, project budgets• Managed and tracked WPA/ Absence Management process for senior leaders to ensure consistency and compliance across the organization• Drove collaborative partnership and improved relationship with union locals• Developed and implemented talent strategy for high growth organizations• Designed and implemented leadership curriculum to upskill the capability of our business leaders• Provided advanced, diversified, and highly confidential chief of staff executive support to Sr. VP's of Fios, Tech service centers, Engineering• Investigated and resolved a high volume of employee behavioral and ethical violations in alignment with state and federal laws in compliance with; OSHA, EEO, Title VII which resulted in significant cost savings to the business• Led Strategic Workforce Planning and Job Taxonomy for the Engineering organization and Tech Service organization.• Transitioned multiple business units from "on site based" to "remote" business models• Implemented WorkForward initiatives to drive engagement and retention for unionized population

Basking Ridge, Nj, Us

• Supported 2 Sr. VP level leaders with 1800+ associate (union) and management Engineers.• Independently resolved policy & practice inquiries, performance management, workplace accommodations, EWR investigations, and other assigned ethical cases.• Provided advanced, diversified, and highly confidential chief of staff executive support to VP's of Network• Investigated and resolved high volume of employee behavioral violations in alignment with state and federal laws• Led and implemented recruiting strategy to attract/ retain top talent Data Scientists in the Engineering organization, saved $2mil in cost savings • Implemented WorkForward Hybrid initiatives to drive engagement and retention for GN&T Engineering org• Managed yearly headcount budget initiatives in collaboration with Labor Relations and Legal• Served as strategic business partner with Labor Relations to identify and minimize union risks across the northeast region• Managed legal requirements and government regulations in compliance with; OSHA, EEO, Title VII• Managed top talent calibrations for the Engineering Talent Council to identify scalable leaders • Implemented PIP workplace improvement plan to support performance management and succession planning• Led Social Justice training roadshows to drive awareness and educate on racial injustice issues• Partnered with L&D to develop training road map for new engineers entering the organization• Led and executed multiple workforce and contractor reductions to address Opex challenges which resulted in $3.2M in savings• Managed Covid relief efforts, vaccine mandates, leave of absence process nationwide• Facilitated leadership engagement workshops and served on the core support panel to drive DEI Women in Tech initiatives, resulting in positive YOY %.

Basking Ridge, Nj, Us

• Supported 1 VP with 600+ management Engineers, providing HRBP services and training programs.• Collaborated with leaders on policy interpretation, HR communications, and employee relations.• Counseled Sr. Management on employee relation issues to improve morale and productivity.• Implemented job profiles and competencies for career development.

Basking Ridge, Nj, Us

• Managed 22 supervisors and 220 employees in a corporate call center, driving high performance teams & results.• Collaborated cross-functionally with Finance, HR & Marketing to resolve complex employee relations and customer issues.• Led cost-saving initiatives resulting in over $8M in total revenue sales and $1.7M in accessory sales in 2016.

Basking Ridge, Nj, Us

• Led and managed Sr. Managers in 10 retail locations, overseeing 140 employees and the operational efficiencies of the district.• Identified new store locations, relocations, and retrofits, driving revenue growth and community presence.• Signed 15 partnership agreements with local Chamber of Commerce, growing customer base by 39% YOY.

Basking Ridge, Nj, Us

• Led a team of 20 Sales and Tech employees to achieve key performance objectives in flagship retail location.• Developed and monitored sales goals, provided ongoing training, and implemented customer retention tools.• Attained 2nd highest net activations quota amongst Northeast Area Sales Managers in 2010.• Drove key data metrics to produce over $500,000 in data revenue annually.

Master’S Degree, Human Resources Management And Services

Bachelor’S Degree, Psychology