Executes dedicated benefit administrative support for a hospital system with over 25,000 Union and Non-Union employees.• Led a cross-functional team of leadership in developing a COVID-19 response plan includinginterpreting C.A.R.E.S and Family First Coronavirus Response Act, sourcing PPE, updatingbenefits to support union employees.• Created and presented forecasting and updates to leadership outlining new federal legislationthat may have an impact on the business and requirements to stay in compliance.• Analyzed engagement survey data identifying employee frustration with enrollment process.Worked with a small team and created a handbook guide to communicate deadlines, requireddocuments and steps to verify dependents. Following engagement survey 6-months laterreflected a 40% increase in employee satisfaction.• Provides benefits assistance by analyzing employee claims and resolving concerns related toMedical, Dental, 403B, FMLA and STD. Manage escalated leave or benefit request related toappeals.• Developed a database in Microsoft Access to move all job descriptions to a centralized location,resulting in reduced physical storage usage by 60% and improved efficiency with compensationreview through ease of access.• Led a cross-functional team of HR and operations leaders to create new classes in the SAP andstandardize a digital file to document all impacted employees while re-enrolling over 400employees within 14 days.