Responsible for improving training and mentoring programs for new employees. Conducted the new hire onboarding system, employee counseling, interviews, hiring, and employee termination. Submitted Bi-Weekly payroll information and credit card expenses to the bookkeeper. Maintained legal compliance of all employee files, ensuring that files contain necessary legal documents to comply with regulatory agencies and legal requirements. Assisted, as needed, with resolving customer complaints. Oversaw routine workplace inspections to identify hazards to health and safety. Ensured all equipment is operational. Regularly checked to ensure all Standard Operating Procedures (SOPs) were compliant with state and federal regulations. Created weekly staff schedules and ensured all staff members were compliant with the State employment regulations and laws. Implemented anti-theft policies and procedures to reduce company losses. Approved and monitored all purchases at the Café. Assessed all processes and systems to identify areas that need improvements. Oversaw and monitored inventories of all products used in the Café.

Managed a high volume restaurant and 2 live music venues with 2 stages overseeing all departments and operations of the business. Multiple satellite bars, waitstaff, kitchen, host, box office, security and artist hospitality. Developed strong work relations with executives and talents including both local and nationally touring bands. Duties including oversight of restaurant seating of 300 patrons with multiple bars with live music 5 days a week. Often with performances on both venues in the same day. Managed daily operations, including hiring & training all staff, creating schedules for all departments, maintaining inventories, payroll processing, ordering products, nightly band settlements and the upkeep of equipment, facility and grounds. Cultivated a “pride of ownership” environment for employees through effective teambuilding, training, and supervision, including recognition, direction, and support.

High volume music venue & full service restaurant. Responsible for all functions and operations of the venue. Developed Steps of Service and significantly increased the venue level of customer service.

Manage staff responsible for all aspects of talent hospitality of major international touring acts working for a producer of seasonal outdoor concerts and festivals. Responsible for managing as many as 10 bars serving alcoholic beverages to as few as 2.000 and as many as 10.000 people during a music event.

Managed all restaurant activities including policies and procedures, training new staff, cash outs, scheduling, etc.

Responsible of talent hospitality at the music venue, The Beach at Governors Island. Ran a staff of 10 plus people to coordinate catering, hospitality and logistics for over 25 concerts.