Hi, I am Bianca, Head of Growth at LateShipment.com. I believe in ushering innovation in retail logistics through technology that gives businesses of all sizes their next competitive advantage. What I solve?Are you an online business in the U.S., Canada or UK using "third-party shipping carriers" like FedEx, UPS, USPS, Canada Post, Purolator or Royal Mail to fulfill orders? If yes, I can help you overcome two key challenges.- After you hand off parcels to your shipping carrier and up untill they are delivered, you often lose control over the high standards of customer engagement and delight you want to provide to your loyal customers. I am here to help your business be fully in control of this critical post-purchase CX. - 1 in 5 parcels are often delivered late, lost or are incorrectly billed with wrong surcharges applied. Lack of holding carriers accountable to such errors could result in you overpaying your shipping invoices by up to 20%. I'm here to help you recover this lost money. Our product portfolio includes:Delivery Experience Management (to offer memorable post-purcahse CXs)- Real-time Shipment Tracking & Delay Prediction- Proactive Delivery Issue Resolution- Automated Email & SMS Order Status Notifications- Custom Branded Order Tracking Pages- Self-serve Tracking Widgets on Website and Customer Emails- Cross-sell Opportunities on Order Tracking Assets- Customer Feedback via Delivery Satisfaction (DSAT) Ratings Automated Parce Audit & Shipping Refunds (to save up to 20% on shipping costs)- Invoice Audit for 50+ Service Failures & Billing Errors- Recover Refunds from 40+ Global Shipping Carriers- Refund Claims Management for Lost & Damaged Parcels Shipping Anaytics & Reports- Shipping Spend Analysis- Shipping Trends & Patterns- Service Choice Analysis- Carrier PerformanceMy Contact DetailsCall me on: (888) 930-5934Email me at: bianca@lateshipment.comBook a meeting: https://bit.ly/337MsJr
Listed skills include Operations Management, Supply Chain Management, Management, Transportation, and 22 others.