Train and support onboarding department members, providing hands on coaching for operational excellence and understandingCreate and implement internal support resources such as: Team ManualProject TrackerTeam SLA AnalysisPartner with Growth Strategic team to manage 4 major Enterprise AccountsUC Law San FranciscoNorth Bay HealthColleges of FenwayOrderUp HealthParticipate across multiple steps of the Enterprise account management journey from: Initial onboarding and kickoff callsSet up and delivery of training guides for both client and patient experienceManage ongoing conflict resolution of escalations to help maintain relationshipsCoordinate with internal teams such as Product and Engineering to identify UI/UX issues and coordinate fast resolutions to improve both client relationships and revenueCreate and study patient data reports to accurately invoice client accounts base on usage of services