Bianca Burt Email & Phone Number

• Manages, oversees, and supervises the departments fraud and abuse programs; develops policies and procedures and coordinates and monitors the preparation of productivity and file accuracy management reports; represents.
• Conducts investigations which may include collaboration with other departments and agencies; completes field investigations to gather data and records; determines appropriate course of action.
• Reviews and assesses case referral submitted by staff and outside sources for investigation; prioritizes workload and assigns cases to available staff; receives and processes subpoenas and other legal documents.
• Prepares hearing packets; documents and monitors abandoned hearings; reviews hearing decisions received from contractor to ensure all legal aspects are addressed; generates untimely hearing information upon request.
• Investigates and calculates overpayment amounts related to participant/owner fraud in accordance with regulations.
• Represents the Commission in public hearings for escalated, high-profile, and/or sensitive cases, as needed.

San Diego

• Trains, conducts capacity building activities, and works with resident councils in designing and scheduling special programs and activities.
• On a one-on-one basis or in a group setting, instructs in job seeking, application process, resume writing, interview preparation and job retention skills and attitudes; assists clients in developing individual.
• Selects, monitors, coordinates, and evaluates the services provided by contractors, vendors, student interns, and other volunteers; identifies and resolves problems with service/program delivery or participant.
• Participates in the conceptual design and performs detailed program design, development, coordination, monitoring, and evaluation of assigned self-sufficiency, upward mobility, educational, diversionary, and/or.
• Meets with representatives of other public, private, and social service organizations to design and develop collaborative approaches to program and service delivery; develops and negotiates agreements and contracts.
• Monitors implementation and evaluates programs and services for adherence with contract terms and achievement of planned program/client outcomes; approves invoices for payment and monitors overall budget conformance.

• Taught career placement and work-readiness programs to dislocated adult workers as well as high risk youth
• Spoke to various community organizations and non-profit groups about the job market, trends in hiring and about various employment options
• Developed, organized and taught course curriculum
• Taught various workshops such as resume workshops, interviewing workshops, job search techniques etc.
• Served as a liaison between employee and internship employers
• Interviewed candidates to obtain information on work history, training, education and software skills for future class enrollment and future job opportunities

Greater San Diego Area

• Control, direct and monitor inmates of all custody levels
• Respond to all institutional disturbances including riots, cell fights, and medical emergencies
• Conduct random cell searches, as well as inmate pat downs to check for contraband
• Escorted, physically and mechanically restrained, and performed team cell extractions of inmates
• Conducted criminal and administrative investigations
• Ensured safety and security of the institution by conducting institutional counts and daily fence checks

• Manage a staff of staffing managers, account executives and business development managers
• Identify, hire, develop, and retain staff to achieve branch’s financial/operational goals Conducted daily am/pm meetings to review job orders and weekly one on one staff meetings to evaluate and determine activity.
• Trained staff on new recruiting, and interviewing techniques to obtain and retain top level candidates
• Marketed Act One’s temporary, temp to hire and direct hire services through sales calls, sales appointments, customer presentations and developed sales campaigns
• Tracked and maintained all spreadsheets for large clients showing total head count, branch fill ratio, and bill rates
• Recruited and staffed candidates from various fields including: clerical, hr, medical

• Managed all large volume accounts which resulted in creating and implementing universal procedures for incentive and retention programs at various client sites.
• Maintained positive client relationships and developed new client relationship
• Tracked and maintained excel spreadsheets for large clients showing total headcount, retention rate and billing
• Processed and approved client and employee agreements for all new assignments to ensure compliance
• Conducted group orientations for large client projects including all on-site clients as well as client site tours
• Successfully coordinated job postings, network events and job fairs utilizing creative techniques in order to obtains top-level candidates