• Attracted customers through new event concepts and interesting discussion topics.• Promoted brand identity by maintaining consistent visual merchandising throughout the club.• Advocated brand values to key audiences through different communication channels.• Increased brand awareness by designing unique workouts to enhance customer experiences. • Raised brand profile among key audiences through influencer marketing.• Built positive customer relationships, using interpersonal skills and natural charisma to engage the audience.• Run smooth online events on range of virtual platforms.• I Use my friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.

• As a Business Manager I’m responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful gym. • Business Performance:- To Lead & manage the overall Club business and team to deliver specific KPIs & budgets.• I Take overall responsibility for attracting, recruiting, developing, retaining and engaging the right people at the club level to deliver business results.- Recruit, hire, train and develop a high-performing staff consisting of Assistant Managers, Front desk Representatives, Personal Trainers, Gym Instructors and Cleaners• Full training of staff in all areas including info calls & emails, touring and making sure all staff have a high mystery shop score.• I Provide leadership within my team to set and achieve club goals. Schedule staff and ensure all shifts are covered. Maintaining Club budget, company’s objectives and all KPIs Operations.• Manage the day-to-day operations of the Club ensuring the Club delivers operating excellence- Managing all day-to-day operations. - Involved in all front desk-related activities • Ensure the delivery of excellent Customer service is done.- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines. Sales & Business Development• Develop the business actively by building strong relationships with members and building a new lead generation plan and identifying new business opportunities- Provide strong leadership that role models company values demonstrate cultural awareness and maintain high personal visibility within the Club• Supervise and Ensure prompt opening/closing of the gym.- Oversee cleanliness and maintenance of the facility- Ensuring the club is more than ready for monthly club inspections and unannounced corporate visits- Ensure the safety of employees, members and club property.- Determine and communicate equipment repair in Fitness

• Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.• Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.• Built customer relationships address customer issues calmly and professionally, delivering quick, successful resolutions.• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.• Initiated inventory control measures to manage and replenish stock, maintain costs, and meet customer demands.• Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.• Train staff on best practices to achieve optimal productivity.• Recruited, interviewed, and hired high-performing individuals, developing passionate, dedicated teams.• Enforced company policies and guidelines for all employees.• Worked with the Business manager to develop action plans to increase performance and exceed sales KPIs.• Conducted regular audits to maintain functionality and cleanliness of the gym facilities• Motivated management and staff teams to consistently deliver a high quality, customer-focused service.

• Formulated and submitted progress reports to managements.• Scheduled meetings to discuss progress of class timetables and tasks.• Scouted and booked venues for events and conferences.• Oversaw projects to determine specifications and quality standards.• Edited and revised risk assessments to comply with organisation guidelines.• Managed internal communications through email and memos to deliver class announcements.• Collaborated with finance teams regarding targeted budgets.• Trained and assigned tasks to all class instructors.• Gathered and analysed feedback from members to gauge satisfaction.• Applied best practices to adhere to company regulations and guidelines

• providing security for Top Rank Staff/personnel at media events or fight nights - ⁠providing one-to-one security for Top Rank Professional boxers during their media/interview commitments and managing their safe access to and from venues with crowd control. - ⁠escorting VIP’s to and from venue to cars - ⁠backstage security at events - ⁠ringside security at events - ⁠co-ordinating media attending events during fight week• coordinating media event set ups with all parties light, stage, production, staff, media & fans zone etc• site visits and health and safety checks at media events and stadiums such as 02 arena, Wembley stadium, copper box arena, and Ovo Wembley etc• co-ordinating media schedules for fighters that you providing one-to-one protection• Co-ordinating with in house security at venues• Demonstrated assertiveness and confidence to facilitate prompt resolution of pressur-ised situations.• Diplomatically resolved patron conflicts to mitigate security risks.• Maintained accurate surveillance records and incident reporting in line with regulatory requirements.• Eliminated unauthorised access, performing thorough identification checks to grant entrance.• Minimised threat of violence, conducting body searches and screening processes through X-rays and metal detectors.• Monitored venue grounds and adjacent areas to proactively detect risks.• Created and maintained secure, safe and welcoming environment for patrons.• Conducted detailed searches and confiscated unauthorised or illegal items.• Facilitated effective complaint management with thorough incident reports.• Applied crowd-control techniques to foster order and safety.• Used approved techniques to defuse conflict and remove unruly guests.• Implemented appropriate restraint and escorting techniques when alternative non-physical strategies were exhausted.

• Maintained awareness of latest personal training techniques and best practices by researching trends.• Regularly created innovative and exciting challenges to maximise client retention, motivation and engagement.• Established and maintained positive relationships with all clients, maintaining excellent client loyalty.• Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.• Built clients confidence and ability through unrelenting motivation and dedication.• Increased client retention by implementing successful, person-centred fitness strategies.• Taught clients how to properly operate exercise equipment.• Designed and execute individual, small & large group exercise fitness classes.• Created inspirational physical training initiatives to foster healthy lifestyle decisions.• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.• Properly educated clients to improve attainment of individualised wellness objectives.• Managed diary to maximise client bookings.• Used Instagram and Facebook effectively to grow client engagement and recommendations.• Encouraged and motivated clients during training sessions to maximise strength.• Consulted with clients to define goals and fitness capacity.• Trained clients to practise proper form, posture and technique.• Informed clients regarding progress and development to meet target fitness goals.• Built client capabilities through strength training, cardiovascular exercise and stretching.