Bianca Dempers Email & Phone Number

Cape Town, Wc, Za

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

In my role as Operations Manager, I played a pivotal role in scaling a small 50-seater taproom into a full-service restaurant that now seats 350+ patrons and employs 60+ staff. My responsibilities included:Developing and designing new systems such as staff scheduling, inventory management, online booking system, cash ups, and payments to streamline operations and enhance customer experience.Creating comprehensive operations manuals, staff training manuals, HR documentation, and SOP documentation to ensure consistency and quality.Implementing Health & Safety guidelines for compliance to maintain a safe and healthy work environment.Providing leadership and motivation to staff, setting KPIs and objectives, and managing performance to foster a positive and productive work culture.Implementing new software systems for back-of-house, inventory management, staff scheduling, and online booking systems to improve efficiency and enhance customer experience.Assisting with budget development and management to optimize resource allocation.Building and maintaining internal and external partnerships with various in-house departments and vendors to meet objectives.Being the public face of the business, embodying its values and brand, and ensuring consistency across all touchpoints.Scheduling and managing all integration team meetings, setting agendas, and coordinating action items to ensure effective cross-functional collaboration.Identifying opportunities to increase revenue and exposure through conceptualizing, planning, and running events to enhance the customer experience.Adapting systems and operations to adjust to on-the-ground realities during seasonal demand fluctuations and COVID restrictions to ensure seamless operations.

Cape Town Area, South Africa

As a proactive programme manager, I contributed to the success of fundraising efforts by participating in proposals and grant applications, resulting in the organisation being awarded the prestigious French South-African Agricultural Institute Innovation Prize Contest.I collaborated closely with a diverse group of partners and stakeholders to develop new innovations that aligned with the programme's portfolio strategies, driving positive outcomes and impact.In my role, I consistently identified and pursued national and global funding prospects to support the programme's evolving needs, building cooperation from partners and stakeholders to scale up the adoption of the technology.I conducted thorough and rigorous appraisals of FLP projects, utilizing a digital interface to gather user data to drive evidence-based decision-making. I synthesized key findings and successfully drove adoption of lessons learned within current and past projects, ensuring continuous improvement and growth.

Bellville, Western Cape, South Africa

Manage the establishment and elaboration of the GTP Food Truck project based at The Cipla Foundation's Sha'p Left Nursing/ECD clinic.Advancing national level planning efforts aimed at increasing the uptake of urban agricultural practices within the city center.Support efforts to create and advance community-based strategies to promote and accelerate the regeneration and upliftment of Bellville and surrounding areas.Assist in developing reports on related topics, as well as internal and external communication that reflect the programme’s objectives and priorities. Make recommendations to the relevant Portfolio Leads and the CEO about the design, development, and scale of new programmes that deepen impact and create opportunities for the local economy and community.Management of local project team to support and drive prospects within Bellville to achieve objectives set by the organisation.Build cooperation from outside parties and strategic partnerships to accomplish programme goals, working with stakeholders such as Sanlam and Tygerberg Hospital.Budget reporting and management.

Durbanville Industrial Park, Cape Town

Effective management of plant science research data, compiling reports, and creating engaging presentations to communicate project progress and outcomes to stakeholders.Ensuring strict adherence to occupational health and safety protocols in the facility, mitigating potential risks to the project team and stakeholders.Overseeing fermentation trials, ensuring they meet project goals, timelines, and run smoothly.Conducting efficient fieldwork and data collection activities, gathering relevant information to facilitate project analysis and decision-making.Developing comprehensive standard operating procedures, study plans, and final reports, and implementing personnel competency testing, training sessions, and equipment maintenance procedures to ensure GLP accreditation for field phase studies.Conducting in-depth research to stay up-to-date with industry trends and best practices, continuously improving project outcomes.Providing top-notch training and development opportunities for field workers and warehouse staff, equipping them with the necessary skills and knowledge to support project objectives.Serving as a quality assurance personnel member for GLP field phase studies, ensuring strict adherence to regulatory standards and requirements.Managing laboratory operations to ensure a safe and efficient working environment while ensuring the accuracy and integrity of project data.

Master Of Science - Ms, Food And Nutrition Security

Bachelor Of Science - Bs, Food Science (Chemistry)

Activities and Societies: - A mentor for first year students entering Serruria Ladies Residence - A member of the Stellenbosch University.